Photosmart 6525: Cannot activate ePrint for Photosmart 6525

I had the Photosmart 6525 for awhile and it works very well in general.  I am able to print to it from any computer in the House.  I'm trying to set up ePrint, so I can print to it a chromebook but not having not success.  And I already went through the steps of troubleshooting CIHI then please don't just tell me to go their.

Tempting of the LCD:

When I press the icon ePrint, it downloads successfully and poster

  • E-mail addess: < code > @hpeprint.com
  • Status: connected
  • ePrint: on.

Then, when I type 'Print Info', it tries and then fails saying: "the printer could not connect to the server."  Then, when I press "OK" to go back, it will display:

  • E-mail addess: not available
  • Status: Not connected
  • ePrint: on

From the web interface, I deleted the web services and reactivated their.  On-screen where she wants Méthé Web Services account must be activated to ePrintCenter", then I get connected 'HP' page and login.  It runs for a long time (about 60 seconds) and finally comes back with a page indicating "your printer is activated.  I then went back to the web interface and click on "I have activated my ePrintCenter printer" and click [finish].

It then displays a page view:

  • ePrint status: not connected
  • ePrint: on
  • The printer Email address: see the fact sheet *.

But I don't have any document information because I can't print a.

I then click [Ok] and once again, it checks for the activation of the printer and indicates ePrint: on

If I select "Print a Page of Info" and then click [Print Info Page] it says "Connecting to Server" and then "Print Info sheet", but then the dialog box disappears and nothing happens.  Does not print on the printer, nothing displays on the web interface.

On the 'Connected HP' page if I click [next], it accesses the devices page and shows no devices listed.  If I click on [add device] he invites to the "claim code" and I have no idea what it is because I can't print the worksheet 'Info' to get it.  (I already tried the steps listed here: http://support.hp.com/us-en/document/c03550536 )

I am connected to the internet via a router.  I can access with success of internet pages (like the one I'm typing this on) of all devices in the home.

Worked by calling support.  A "partial reset" via the menu 'help' has solved the problem.

If you are experiencing a symptom where the printer stops an address different email every time, the reset partial should solve that.

Tags: HP Printers

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