Photosmart All in One c310: Photosmart All in One c310

My Photosmart worked for over 2 years without problem.  Today, I tried both copy and print a MS word document and neither worked. the printer was its functions and sounds / looks like it's the copy/print but nothing is on the page.  I then tried to print a picture on paper ordinary and it prints, but it looks more like a negative.  I checked all ink is sufficient, clean twice, ink cartridges etc.  Follow normal troubleshooting protocols and not luck.  Any help would be appreciated.  Thank you.

Hey @MKJKAKAK,

Thanks again for getting back to me on this subject.

Because HP Photosmart Premium e-all-in-one printer does not print black to a replacement print head would be necessary.

  • The part number for the print head mechanism, you'll need is: CN642A
  • The print head can be bought in the HP parts store here or queue the call to our Technical Support by phone.

HP Technical Support can be reached at the: 800-474-6836.

If you do not live in the United States / Canada region, please click the link below to get help from your region number.

Worldwide contact HP

It has been a pleasure to work with you. I wish you good luck going forward with this!

Tags: HP Printers

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