Photosmart B210e unknown error.

Printer model: HP Photosmart B210e (CN219A). OS: Windows 7.

I have experienced this error on the printer maybe 2 months ago, the printer says "black ink is missing or corrupted", so I bought a new, I inserted correctly, but the printer does not recognize the ink, whenever the printer is "preparation of printer" this error will occur suddenly and after that it will ask to reboot, and so there only to return to the preparation of the printer and still the same error, it goes like this on a cycle without end I tried to reset the printer several times without success, and then suddenly he recognized the black cartridge.

This printer is now in good condition, but it's just for a day, the second day, printer says 'lack of ink or damaged' once again, but I just bought this genuine hp cartridge, this means that it is empty for a short time? I did not even print a photo, a few sheets of documents.

And also whenever the black cartridge is in place, the printer will also think that the color cartridges are "missing or damage", the man is crazy, now I can not even access the menu of lcd because of this error.

My printer is in the corner right now, wait for the printhead to arrive but I don't know even where to buy one, HP Web site seem to not have the parts in stock.

And also if I buy a new print head, it comes with new cartridges too?

Thanks for the time to read my post, and I hope you could help me on this one. Here is the picture for the "unknown error".

Hello jerinian,

The error you are getting is probably due to the print head because looks like you already have a diagnosis of other questions, you met with her, at least that's what I think since you mentioned that it will replace.

I don't see anywhere on the mentioned ink system failure error. You ever notice if it is said that anywhere? The error seems to come only with other combinations of ink related problems, but not the message ink system failure, at least reading your very detailed description.

HP has a troubleshooting section that allows to address each question (ink system failure or not). I'll give you two of them because I think that even if you don't see a failure message of ink system is probably linked to an ink system failure, but since you don't see the ink system failure then it theoretically can not be linked to the ink.

An alphanumeric Code (example: ' 0 x 'r' C2...) ") displays on the front panel when printing

An alphanumeric Code (example: ' 0 x 'r' C2...) ") or 'Ink system failure' Error Message is displayed on the front panel when printing

The interesting thing is at the end of the the ink system failure error he article to replace the print head. As you replace the printhead already then we might want to hold off on doing other troubleshooting steps until you have done this.

As for the printhead itself when you get a new print head that it does not come with ink usually it's just the head real itself.

Let me know if you have any other questions, comments or concerns.

Tags: HP Printers

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