Photosmart C309a Cup footer when printing

All of a sudden when printing a document, pdf or picture, the bottom line or two of the page is cut off even thought that the margins are set correctly.  The page starts below where I put the margins too.

How can I fix it?

Thank you

Hello! Welcome to the @hiddenvalleyrv forums.

I read your post on printing problems you encounter and I want to help you! First of all, I would like to ask if I could know that you tried to print from programs and if they all have the same printing issue. Sometimes these questions are about the software you use to print from, so it is important to test print from several programs to determine where the problem comes from.

I would also like to know the operating system you use on your computer and how you have the printer connected to the computer (USB, Ethernet or wireless).

In the meantime, I suggest to do a copy to see if there are apparent problems when copying. Copy the base does not involve the computer somehow and tests the printer hardware. Please let me know the results!

Another step to try is a reset of power supply:

Press the power button to turn the product on.
With the product, unplug the power cord from the back of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the product.
If the product does not light by itself, press the Power button to turn it on.

I hope to hear from you!

Tags: HP Printers

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