Photosmart C4680: C4680 not print color

I have now 2 (!) Printers photosmart C4680 and BOTH are printed in color.  In fact, once I found how to access the Help menu, I printed the PQ diagnostic report and the printer status report and the two reports are totally invalid color print.

The link to the article on print quality given before others with the same question to solve this problem.

I put in new cartridges, cleaned, etc., but still no color will appear.  However, once, when you print a PDF file, a little bit of Blue appear, but never the Red or yellow.  And that happened only once.

I use the photosmart with Mac OS 10.7.5.

Please tell me I can fix this problem or I have to go to another printer?

Hi @wwplyr01,

Welcome to the Forums of HP Support! I see you are having problems printing in color 2 printers Photosmart C4680. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

Looks like you already did all the troubleshooting, very probably, it is the document that you have already tried, the problems of quality Print to the HP Photosmart C4600 and C4700 all-in - One Printer Series.

It seems that it's a hardware problem with your printer, because you have already tried new cartridges, with the same results.

You use genuine HP cartridges?

If the problem persists, you can contact HP support. If the printer is officer of the WATCH, HP can offer you a discount toward a recovery on a replacement unit. Check the model number and the form to receive a file number for faster assistance.

If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

Tags: HP Printers

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