Photosmart C4795 - locked up

Installation was going along great until the end.  The last thing he had me do was print a "Windows network Test report.   Ok.  Printer has started taking in the document, and then stalled.  Then the control panel froze.  The button would not turn off the printer.  Then I unplugged the power cord from the printer.  Open at the back to remove the partially paper-nothing printed on it, had not got to this point.  Closed back.  Plugged in.  He did usually turn on the sounds, could hear the movement of the carriage, but the control panel screen does nothing.  It displays the "hp" logo and has a blue scroll down bar.

HP help sent to reset by pressing the lower left hand of angle 4 times to bring up a menu of support on the printer screen.  It does not work.  Nothing changes.  Still have the hp logo and the blue bar that scrolls between the beautiful shades of blue.

Any other ideas other than to send it again?

Hi all

I am pleased to announce that a FW update has been delivered and is available for download on the Photosmart C4700 so Series & Driver download page! You can access it by following this link.

I installed the update on 2 different printers, and I could get together. I had to run the update multiple times on the 2nd printer, but it took finally. So, stick with it and I would like to know how it goes.

These instructions can be found on the download page of so & driver...

Important: this solution applies only to units with serial # CN018xxxxx or later.

Installation instructions

Before downloading the Firmware update, please check that you have a working of the device software installation.

Please note: If your printer is installed using a wireless network and the printer is unresponsive currently with the HP Logo, displayed on the front panel, please connect your printer to the computer via a USB cable before continuing.

Installation steps
1. download the update of the firmware to a suitable location on your system.
2. double-click on the downloaded file to start the extraction and installation.
3. in Windows Vista or Windows 7, you will be asked to enter administrator credentials if your login privileges have no administrator rights. If you are an administrator, you will be asked permission to continue the installation. Please select this option to continue installation.
4. follow the instructions to complete the installation. If you see the screen following the end of the installation, your update firmware is complete. Press the 'OK' button to complete the update.

Please note: The update should take less than 5 minutes to complete. In rare cases, this update process can freeze for long periods, display the screen below.

If the update process seems to be frozen on the screen above for more than 5 minutes, go to step 6 below.

6. turn off your printer by disconnecting the printer from the socket a/c.
7 reconnect the printer to the a/c outlet.
8. your printer will reboot. After the reboot, the update of the firmware will be completed.

You will also see one of the 3 following screens during this update process on rare occasions. If you see one of the screens below, please follow the additional steps to e.

9. when any screen showing a "Try Again" button is displayed, press the "Cancel" button on the screen, if this button is activated. If the "Cancel" button is not enabled, proceed to step 10 below.
10. turn your printer off by disconnecting the printer from the socket a/c.
11 reconnect your printer to the a/c outlet.
12. your printer will reboot. After the reboot, the update of the firmware will be completed.

Tags: HP Printers

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