PHOTOSMART C5100 ALL-IN-ONE

ACCORDING TO MY BASIC GUIDE MANUAL, IT SAYS THAT I CAN SCAN A DOCUMENT DIRECTLY TO MY COMPUTER. BUT AFTER SCANNING ONLY 2 OPTIONS WHICH SHOW ON MY PRINTER SCREEN 1) SCAN AND REPRINT OR SCAN 2) ON THE MEMORY CARD.  I DON'T HAVE AN OPTION TO SCAN DIRECTLY TO MY COMPUTER.  ANY SUGGESTIONS?

Hi SA16,.

Welcome to the HP Forums, I hope you enjoy your experience!

I understand that you are missing the scan to the computer the printer option.

I'll be happy to help you.

You should have this option available on this model. You need to maybe uninstall and reinstall the printer software that might have gotten corrupted, it must update the firmware of the printer also to have this feature.

I've provided a document also go through the steps to see if this will solve the problem.

Windows 7: A 'no. Scan Options' or "scan settings are not defined" Message appears on the printer.

If you're on different operating system, let me know.

I hope this helps.

Thanks for posting on the HP Forums.
Good day!

Tags: HP Printers

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