C5100 all-in-one install option missing

I'm on Windows 8, 32 bits.

If the printer has been buggy and I decided to uninstall and reinstall. As I uninstall I was also downloading the files. After that I reinstalled the c5100 all in one package on the site, I ran the installation. However, he said that I didn't have enough memory to complete the installation. He suggested to delete some files and then eject and close cd player. Well this option was not really there because it's a download online. I don't know what to do, so I restarted the computer. Apparently, it was a mistake.

After that I did a lot of space on the hard drive, I tried to re - run the installation. Now, however, when the install window appears it says "select install to begin the installation of your new HP device". But this option is not there. In fact, the only option is to exit.

I deleted all temporary files related to the download of the package of pilot and re-uploaded, but I get the same problem. I also uninstalled all HP on the computer software, but still nothing. I don't really know what I can do. Any help?

Thank you.

Hello DrNo07,

Welcome to the Forums of HP Support!

I see that you're stuck in a bit of a loop, the C5100 software must be installed, but it doesn't give you an option to do so. I would like to offer a suggestion;

  • Download the software from HP.com: HP Photosmart full feature and driver software.
  • Open the file and allow it to extract to the temp folder and close the installation program.
  • Open the temp folder and then open the most recent 7z folder.
  • Open Util then CCC.
  • Run the uninnstall L3, and restart the computer.
  • Use the Printer Wizard to download and install again.

Let me know if it gets things install again.

See you soon,.

Tags: HP Printers

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