Photosmart C7280: the printer does not print
I have a Photosmart printer and an HP Pavilion all on a PC running windows 8.1. Recently changed service broadband provider and have had printing problems since then. I have set up the Wifi and can produce a test print, I can also print HP troubleshooting, but impossible to print whatever it be held on PC, such as documents and pictures. I get a message saying "send to printer", but nothing happens.
I have tried setting up via a usb cable, still unable to print... I uninstalled reinstalled the printer restarted by taking the plug from socket & crossed the HP step by step, guide, but no change. The printer has accepted the new Wifi system & shows the logo of the Wifi on the small screen. I even tried to print things via Adobe Photoshop, but still nothing.
Any help would be welcome.
Thank you
Hello 643gs,
Welcome to the HP Forums.
I see you are having some problems printing via a wireless connection.
I have a few steps we can try.
Let's start from square one. First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.
Here is a link to the uninstaller (Windows 8). We want to have all the software and drivers removed so that we can start fresh off. Once the uninstall is complete, reboot the computer.
When the computer is back on, click on the following link for the drivers and software HP Photosmart full feature. Save this file on the desktop so that it creates a new icon. Double-click the new icon and follow the installation instructions. When you get to the connection options, move it to the printer and follow the next set of instructions.
On the front panel of the printer, go to the Setup menu. Once in the configuration of the menu display on the network menu and down to the restore default network settings option. Once the network has been restored, make the wireless configuration wizard.
When the wireless configuration wizard is complete, you should then be connected to the network and be able to see an IP address. Hover over to the computer and make the Wi - Fi connection and type the IP address that you received just from the printer.
You should now be connected and be able to print from the computer.
I would like to know if you have any questions or concerns.
See you soon,.
Tags: HP Printers
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