Photosmart D5160 randomly disconnects. All of the solutions posted, followed by new ideas?

Basically, the printer continues to go randomly on and off line. Even when he is online, when I click on the button "print" of the computer, the printer then goes offline! Sometimes it - if you're lucky, but the times are very rare! The printer has not been damaged or something like that and this problem started just by itself. Seems a shame to dump the printer when it actually works.

I use an iMac G4 PPC running OS 10.4.11. I searched the previous posts on this problem, but none have been resolved. I have followed the steps of troubleshooting HP, reinstalled the drivers, made the 'power brains' a few times, plugged the power directly on the wall (not a surge-protected power strip) and still nothing. I changed the USB and power cables, changed the USB port plugs on, in fact, I did everything suggested. I am quite fit to using a Mac so I've done everything I can think of, such as deleting the prefs etc.. I even tried to use it with my Macbook, and it does the same thing!

Any suggestions?

widgets10,

If you have visited the steps described in this article , it may be time to service the printer (if it isn't give the steps a shot and let us know the result). You can contact technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. http://www.hp.com/cgi-bin/hpsupport/index.pl - for the maintenance options.

Good luck!

Tags: HP Printers

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    Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the "Test of diagnosis" referenced), I reserve all rights except as provided in the terms of use agreement for the site of Apple support communities ("CSA"). ASC readers can copy for their personal use. The whole nor any part can be redistributed.

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