Photosmart HP 7520: All wireless network devices will lose connectivity after printing

Dear all, 

    I have a problem with my HP Photosmart 7520 printer where all wireless network devices will lose connectivity after a printer has been sent to the printer.

* Summary
Wireless network unusable after sending one print to HP printer
No device ( computers nor smartphones ) can use the Internet nor access internal networks ( 192.168.0/24)

* Details
Turn HP printer on.  ( wireless direct is off - never turned on )
HP printer connects to working wireless network.
Other devices ( phone/computers ) already connected and working.
From any device, send a document to the printer.
Printer prints document successfully.
Immediately after printer has printed all devices cannot access internet IP range ( including HP printer ) nor Internet nor router ( 198.168.0.1 ).

* Reproducibility
Always

* Work around
Disconnect all devices from the network.
Power off printer.
Reboot Internet router.

* Attempted solutions
Removed wireless configuration.
Factory reset.
Added wireless configuration back.
Powered on and off printer.

* Printing tested with
Tested with Macbook10.11/Windows 8/Ubuntu 12/Android 4.4.2

* Not tested
Ethernet cable directly connected to router.

* Internet Router
Netgear CG 3700

Number of brand and model of the router?

These settings are to set up your printer wireless (or wired):

  • Stay connected to your router
  • Trouble printer status 'offline '.
  • Wake mode 'sleep'
  • All wireless devices stay better connected

While the DHCP is convenient, devices like printers (wired and wireless) should always be assigned a (fixed) IP address manually to avoid conflicts on your wireless network and must be outside the range of the router DHCP.  After the adjustment of the static IP address the computer must be updated to show a Standard TCP/IP port with the IP address of printers under printer properties/Ports.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here and here and still more here.  Video here explains the problem and how to solve the problem. <--> So watch this!
  2. Or check in the printer "Auto Off/sleep/Energy Saving Mode" is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check your printer properties.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. Make sure that the printer is connected directly to a socket wall and not to a UPS, power strip or a lightning arrestor. This will cause the printer to drop offline connection and disconnection (checked yes!).

Additional measures to take if you continue to have the problem (if they are posted)...

Tags: HP Printers

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