Photosmart premium C309g-m: I can't connect wirelessly to my printer

Similar Questions

• HP Photosmart Premium C309g-m connection cavity problem

  Hello

  I bought a HP Photosmart Premium C309g-m today and have successful connected to my Wireless N network.  My problem is that every time that I reboot the printer there connect lasts for about 30 seconds and then gets BOUNCING and then stops responding all together.  It is repeatable, and happens whenever I have restart the printer.  All other nodes on my network will continue to work perfectly, so I don't think it's my router that is at fault or one of my computers that I can reproduce this problem since.

  As you can guess it is really frustrating having a printer that works wirelessly for 30 seconds and then stops.  The printer itself shows a very good wireless signal all the time so I don't understand what the problem is.  Any help would be appreciated, because I rather like this printer and don't want to shop for something else.

  Brian

  The Linksys WRT600N is a wireless router simultaneous dual-band 802.11n.  There are a number of things to try:

  1. Please check that the width of the channel setting and 2.4 GHz band is fixed to 20 MHz only (you can still use the 5 GHz for customers of 40 MHz band).
  2. Make sure that you are not running in 802.11n mode only (it is not well defined by the IEEE 802.11n standard).
  3. If you're still having problems, open the printer's internal web page by accessing its IP address.  Select network, then wireless (802.11), and then advanced.  Scroll down to the bottom of the page and check the setting for in an infrastructure network use 802. 11 b / g behavior.  Press on apply.
   

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• Photosmart Premium C309G not detected during installation with wired network connection on Win 7 64 bit

  During the installation of the drivers and software on Windows 7 Home Premium 64-bit computer laptop, (previously upgraded from Vista), the installation software can't find the Photosmart Premium C309G, even if I provide IP address, that is on the same subnet. Same printer installed on three other computers on the same network for Windows XP. It is possible to find via windows 7 Add Printer function by using the appropriate base driver, but then if I try to print, it cannot print the test page, printing garbage, after much time and erases never status "printing" in the queue until I manually cancel. There is an Ethernet cable on the home network.

  The first thing to check is your firewall.  Disable the Windows Firewall and the firewall of your security system and try the installation again.

  If you had this printer installed on Vista, you can simply add this patch.  It's only for the patch software Vista works on Win 7, so if this is not the case, do not take into account.

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• HP Photosmart Premium C309g-m: wireless

  Having trouble getting the printer to connect correctly and printing at a normal speed. Printer is connected to Arris TG862G-CT of Comcast with password intered in. The printer prints extremely slow.

  Is the TG862G - CT compatible with the HP Photosmart Premium C309g-m Arris?

  What should I do to have a printer?

  There is a driver update published on 2014-08-20, Version14.8.0. This can help my printer problem?

  After trying to make the Arris TG862G-CT router I have it go back to Comcast for a Cisco DPC3939. The new Cisco router attached to the printer and works a lot. Printing at a normal speed.

• HP Photosmart Premium C309g suddenly stops printing wireless

  I recently bought this printer. I've set up to print wireless. I installed and uninstalled twice b/c after about three times wireless printing, it stops wireless printing. Here is the order of events.

  (1) install the software according to the instructions

  (2) test page wireless printing, that always works

  (3) other printing things the same day wireless (works fine)

  (4) try to print something wireless as 2-3 days later

  (5) it does not. Get message of the staing HP Solution Center which is obvious: Document cannot print (duh). Through troubleshooting (Windows help). It tells me to make sure that it is the default printer (it is) and then check if it is online. It is usually not. So I choose to do the printer online (which is a sub-question, and I'm sure is related to the problem, why it keeps automatically be disconnected?)

  (6) attempt to print

  (7) message appears saying that HP Photosmart C309g-m offline (Solution Center)

  (8) read troubleshooting tips (HP Solution Center), which tells me to connect via USB to print (which annoys me because there is no available solution that tells you how to restore a wireless communication between the router/computer/printer)

  (9) which I did the first time around, but find that when I connect using the USB, it prints well. Any attempt to return to wireless printing is reflected in steps 7 and 8

  (10) check the connection of the application printer wireless network printing. Indicates that the printer is properly connected wireless. I know that my laptop is on the same network b/c that's the only one I have and my internet connection is not interrupted somehow.

  (11) get frustrated, uninstall and reinstall the printer

  Repeat step 2.

  This has happened twice already, and I bought it so that I COULD print wireless. He must be troublemaker solution Quen uninstall then reinstall the printer each time that happens (up to once a week).

  I have a laptop computer, a printer and a wireless router.

  have a Belkin g MIMO Wireless router

  I own a Dell Inspiron 1520 laptop

  I have a HP Photosmart Premium C309g (bought less than 2 weeks ago)

  I do not turn off the router or printer. Rarely I have turn off the laptop. Reset the router in the past has not helped. Turning and on the printer or the laptop in the past has not helped.

  Issues related to the:

  (1) how to prevent printing to offline on my laptop

  (2) how to restore communiucation between the printer and the laptop computer on the wireless network?

  (3) how do I keep the communication between the computer laptop and printer (and I assume that the router) to go Bye Bye?

  Thank you

  Kenya

  About what you suggest, the IP address remained the same throughout the facilities and absorption.

  However, I have thought of it. I guess that the wireless connection on the printer. I went back to the office and looked at my network settings. I needed to "find" my wireless signal. The first time that I've refreshed my wireless name does not show upward. I refreshed again and POOF! He was there! So I chose and put in my password (I think that his WPA encryption). When he finished the wireless network connection, it is printed on a network status page. Given that I printed this page so many times already I happened to have an old on my desk. I noticed that the IP address is the same (although today, I uninstalled and reinstalled again) on both forms. Anyway, when I returned to my computer (which is in my living room) HP Help Center had a giant green check mark on it and said that the printer is connected. Then I printed something and it worked! YAY! It would be great if HP put in information on the way to reconnect wireless when you get this message "the printer is not connected. Who knows maybe I needed to evacuate to understand! Laughing out loud

  So for everyone out there, if this happens to you:

  1) go to your printer

  (2) select the arrow to see the next menu. (it should be on the right side of the LCD screen, it looks like a triangle on the side)

  (3) select Setup--> network--> network wireless assistant

  (4) the printer will start to search for wireless networks

  (5) choose your network (or the network you are using...  It should be the same as your computer/laptop is on)

  (6) if it is password protected, enter the password/password

  (7) your printer will print a network status page.

  (8) your computer should "recognize" the printer on the network itself. Your HP help window can display a large green check mark (it's a good thing!)

  (9) print what you want!

  * Note I guess that you may need to do this each time the printer goes into sleep mode. Its not that boring!

  -Kenya

• HP Photosmart Premium C309g-m the wireless to a wired PC

  I have a Photosmart Premium C309g-m connected wireless to the local network, as are also several other computers (Windows and Mac). No problem here, just connect and print very well. I also have an older office (windows) connected the wired access point. How can I get the Office for printing/scanning on this unit? It seems that HP Office software doesn't give me a possibility to have the two devices connected to the access point or the two wireless. It's silly. It is a network printer, and I should be able to just connect at least with its IP address.

  What Miss me?

  What is the model of your router?  Some routers have settings that prevent communication between the wired devices and wireless.  Here Network Diagnostics can help.

• All-in-one HP Photosmart Premium C309g-m requires the password wireless

  All-in-one HP Photosmart Premium C309g-m we recently had to ge to a new Westell router for the wireless. the printer connects when we put the password but anytime the commection to the router go out it will not reconnect until the password is released. He seems to forget the password.  System indicates that the software is up to date for the printer.

  Hi ckmcgraw,

  Welcome to the Forums of HP Support! I see that you have recently changed your wireless router and now when he loses the connection, you must enter the password on your HP Photosmart C309g to reconnect to the wireless network. The reason why this could happen, it's every time, it loses the connection to the router assigns a new IP address, which would require a password for the network.

  You can set a static IP address for the printer, which should solve your password entry wireless every time, he loses the connection. See the steps below:

  • Print a network from the front of the printer Configuration Page. Note the IP address of the printer.
  • Type this IP address into a browser to reveal the internal settings of the printer.
  • Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  • On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  • Use 255.255.255.0 for the subnet (unless you know it's different, if so, use it)
  • Enter the IP Address of your router (on the Page of the Network Config) for the gateway.
  • Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  • Click 'apply '.

  Please let me know the result, I hope this helps!

  Thank you

• Landscape problems printing on my HP Photosmart Premium C309g

  Hello

  Excel 2007 on my HP Photosmart Premium C309g print it will not print anything in landscape orientation.  He spotted print correctly, but when you send it to print it it transformed into portrait and prints only about 1/4 of the information sent (essentially the first two columns) in a slightly stretched way that makes running along the entire page.

  I am running Windows Vista Home Premium 32-bit (Version: 4.0.0.7 @ OS: Windows Vista Service Pack 2)

  The printer software version is: 140.000.000.000

  The firmware version is: WHM1FN0931BR

  The printer driver version: 70.101.203.0

  I tried to recreate the document and change various settings in Excel, but nothing helps, she always print previews just like it should print, but then returned to Portrait orientation when the printer she spits and displays only 1/4 of the information.

  I found a few other places posted online where people have the same problem, but no solutions to the problem.  Can you please help me with this?  Anyone?  Thanks in advance to anyone with a suggestion that solves this problem!

  LAST UPDATED... IF ALL GOES WELL!

  The following steps appear to have solved the problem.  I've recreated the worksheet that was giving me problems with alignment issues and it prints fine now.  Must have been a problem of conversion of an older version of Excel which caused maybe.  But I have now printed a few different worksheets in the landscape with success with my connection wireless with the following parameters.  Hope this works for you if you find it and need a solution.

  Click Start > Control Panel > printers.  Then right click on the printer icon > click Properties > click on the Advanced tab > Select Print directly to the printer.  Click apply > OK

• Photosmart Premium C309g: What is the shortcut to 'Add a device' for?

  Greetings,

  I have a shortcut on my desktop, titled "add a device - Photosmart Premium C309g-m". The shortcut is:

  "C:\Program Files (x 86) \HP\Digital"-AddADevice

  By clicking the shortcut wonder how I will connect the device (USB, network or WiFi).

  This should have been deleted after that I installed my printer? Is it safe to delete?

  Thank you

  Shane.

  Yes, right click, delete.

• HP Photosmart Premium C309g: 10 Windows printer driver for HP Photosmart Premium C309g

  Where can I find a Windows 10 driver for HP Photosmart Premium C309g printer?  I tried the Printer Wizard and it didn't work.  Thank you

  Thanks, it worked!

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• Photosmart Premium C309g - print in color, not black

  I have a Photosmart Premium C309g which, until a day or two before, worked very well. Black ink does not work.

  I tried already. .

  • Change both black cartridges (regular and photo)
  • Cleaning
  • Alignment (when I try to align printer says "Alignment failed."

  Print fine - but not black color.

  Problem happens both when printing from a computer, as well as select black copy then copy - gives only a blank page.

  Printer on a network and is used for both Mac and Windows 7.

  You can give me any help would be appreciated.

  Thank you.

  Try the suggestion in this thread to soak the printhead.