Photosmart will not install. Help, please.

Help, please.

Just bought a new Photosmart C5380 all-in-one.

I downloaded the latest drivers from HP. (full installation and Basic.)

I have disabled all programs start no Windows, anti virus products

and firewalls and followed all the instructions to the letter...

but no matter what I do, I always

"Has encountered a problem and had to close."
(Error signature

"AppName: hpzrcv01.exe AppVer: 12.0.0.85 ModName: hpzrcv01.exe.

ModVer: 12.0.0.85 Offset: 000530 c 3 ")

I am running Windows XP.

Thanks anyway everyone.

I uninstalled AVG, Comodo, and Adaware (still no luck) then obviously essential not dropped since startup programs one or 2 at a time and tried again. Success!

I think that the conflict was with "Indexing Service".

Tags: HP Printers

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