PIXMA MG5420 printer prints only part of the picture or document

Try to print photos or documents becomes very frustrating - only a portion of the print job is being printed.

Details of LAN on the printer are:

  • Connection: Active
  • Communication mode: Infrastructure
  • Channel: 1
  • Encryption: AES
  • WEP key length: inactive
  • Authentication: WPA2-PSK
  • Signal strength: 81%

The printing machine is:

Asus U52F laptop

  • 4 GB OF RAM
  • 64-bit operating system
  • Intel i5 - 2.53 GHz processor
  • Windows 7 Home Premium SP1

Fast printing from applications such as MS Word 2010, Adobe PDF Reader XI and Cannon Menu

Router, laptop and printer are all within 10-15 feet of each other on the same floor.  Any suggestions on how to solve this problem and prevent additional waste paper?

If additional information is needed please let me know.  Much appreciated!

Hello.

Additional troubleshooting will be done to limit the cause of your problem. Please contact our support group using the link 'Contact us' below for further assistance.

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Tags: Canon Printer

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