Platform service / process does not

Hi all
I have two problems with the collection of process parameters directly via the 'Process' of service platform service:
#####
1 agent must run as root, it is not documented and the journal agent error message is not so significant:
ERROR [Thread-0] [MeasurementCommandsService] error getting real-time measurements: error recovery value: cannot call getProcFd
[% process.query%]: Missing "=": %process.query%
This I bypassed with restarting my agent with the root user (even if it's not very satisfactory).
Note: the sigar command line works very well with access not root (ps and pinfo)

#####
2 - the CPU parameters collection does not work... I put a number of criteria, and none of them is collected except for availability. I have no error message in the newspapers.
I have the same problem with the service of multiple processes
#####

I tried with Hyperic HQ 4.2 and 4.3 on Solaris 10 (x 86 and Sparc).

Any idea?

Thank you

Hello
In solaris you shouldn't need to run as root.

See http://support.hyperic.com/display/DOC/Troubleshoot+Agent+Problems, the section titled "set up account privileges under Solaris 10 Agent"

The solution is based on the ppriv command.

# 2, not sure, it could be a mistake of sigar.  Try your query ptql in a shell of sigar and see what it is.

java $-jar /path/to/pdk/lib/sigar.jar
Sigar > cpuinfo

Tags: VMware

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    < C'estr > < Ref > {96AD0010-6856-42EE-ABD1-85C2B023436C} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num >-2146824582 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:12 < / DTime > < Svr > HYPERION-4 < / Svr > < file > HfmADOConnection.cpp < / file > < line > 591 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > provider cannot be found. It cannot be installed correctly. < / DStr > < / CSEC > < CSEC > < Num >-2146824582 < / Num > < Type > 0 < / Type > < DTime > 16/09/2014 06:47:12 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxSQLConnectionPool.cpp < / file > < line > 375 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2146824582 < / Num > < type > 0 < / Type > < DTime > 16/09/2014 06:47:12 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServerImpl.cpp < / file > < line > 111 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < / RTSs >

    *

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    *

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    < C'estr > < Ref > {676EE1CC-3BDC-454F-BA07-E9BC482B008F} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num >-2146824582 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > HfmADOConnection.cpp < / file > < line > 591 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > provider cannot be found. It cannot be installed correctly. < / DStr > < / CSEC > < CSEC > < Num >-2147215616 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxSQLConnectionPool.cpp < / file > < line > 585 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < type > 0 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServerImpl.cpp < / file > < line > 8813 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < / RTSs >

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    Error * 11 * hyp_admin * 06:47:15 * CHsxServer.cpp * 16/09/2014 Line 93 * <? XML version = "1.0"? >

    < C'estr > < Ref > {676EE1CC-3BDC-454F-BA07-E9BC482B008F} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num >-2146824582 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > HfmADOConnection.cpp < / file > < line > 591 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > provider cannot be found. It cannot be installed correctly. < / DStr > < / CSEC > < CSEC > < Num >-2147215616 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxSQLConnectionPool.cpp < / file > < line > 585 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < type > 0 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServerImpl.cpp < / file > < line > 8813 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < Type > 0 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServer.cpp < / file > < line > 93 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < / RTSs >

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    < C'estr > < Ref > {676EE1CC-3BDC-454F-BA07-E9BC482B008F} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num >-2146824582 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > HfmADOConnection.cpp < / file > < line > 591 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > provider cannot be found. It cannot be installed correctly. < / DStr > < / CSEC > < CSEC > < Num >-2147215616 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxSQLConnectionPool.cpp < / file > < line > 585 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < type > 0 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServerImpl.cpp < / file > < line > 8813 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < Type > 0 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServer.cpp < / file > < line > 93 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < CSEC > < Num >-2147215936 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:15 < / DTime > < Svr > HYPERION-4 < / Svr > < file > CHsxServerImpl.cpp < / file > < line > 229 < / line > < worm > 11.1.2.3.000.4045 < / worm > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:32 * IOCPServer.cpp * Line 419 * <? XML version = "1.0"? >

    < C'estr > < Ref > {8B984CED-A0CC-4AA6-8D68-8B3B2C1C2373} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287486 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:32 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 419 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > family listener: IPv4 < / DStr > < UPS > < Param > listening FM - DME Hyperion service stopped on the port: 9097 < / Param > < / UPS > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:33 * IOCPServer.cpp * Line 419 * <? XML version = "1.0"? >

    < C'estr > < Ref > {6E3DFF1E-C1F3-44AE-8F27-577835C16F1C} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287486 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:32 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 419 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > family listener: IPv6 < / DStr > < UPS > < Param > listening FM - DME Hyperion service stopped on the port: 9097 < / Param > < / UPS > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:37 * DMEListener.cpp * Line 797 * <? XML version = "1.0"? >

    < C'estr > < Ref > {541C13AD-B154-44D7-8A14-948F276133DC} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287493 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:37 < / DTime > < Svr > HYPERION-4 < / Svr > < file > DMEListener.cpp < / file > < line > 797 < / line > < worm > 11.1.2.3.000.4045 < / worm > < UPS > < has successfully started the Service listening for Param > Hyperion FM - DME. < / Param > / UPS > < / CSEC > < / C'estr >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:37 * IOCPServer.cpp * Line 246 * <? XML version = "1.0"? >

    < C'estr > < Ref > {A3C1B652-440B-4753-A2E3-A47474782C71} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287499 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:37 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 246 < / line > < worm > 11.1.2.3.000.4045 < / worm > < UPS > < Param > family IP: Port IPv4 number: 9097 number of connections: 4 < / Param > < / UPS > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:37 * IOCPServer.cpp * Line 369 * <? XML version = "1.0"? >

    < C'estr > < Ref > {CC4CA21B-E339-422E-B534-0C775731E38E} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287485 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:37 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 369 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > family listener: IPv4 < / DStr > < UPS > < Param > Hyperion FM - DME service listen started on port: 9097. < / Param > < / UPS > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:37 * IOCPServer.cpp * Line 246 * <? XML version = "1.0"? >

    < C'estr > < Ref > {2B55FC01-6BE0-4FB7-9A1F-BD8D69E5D2B4} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287499 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:37 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 246 < / line > < worm > 11.1.2.3.000.4045 < / worm > < UPS > < Param > family IP: Port IPv6 number: 9097 number of connections: 4 < / Param > < / UPS > < / CSEC > < / RTSs >

    *

    Information * 11 * SYSTEM * 16/09/2014 06:47:37 * IOCPServer.cpp * Line 369 * <? XML version = "1.0"? >

    < C'estr > < Ref > {B5D732D0-8852-441F-88FE-FF71F5C98230} < / Ref > < AppName / > < user / > < DBUpdate > 1 < / DBUpdate > < CSEC > < Num > 287485 < / Num > < Type > 1 < / Type > < DTime > 16/09/2014 06:47:37 < / DTime > < Svr > HYPERION-4 < / Svr > < file > IOCPServer.cpp < / file > < line > 369 < / line > < worm > 11.1.2.3.000.4045 < / worm > < DStr > family listener: IPv6 < / DStr > < UPS > < Param > Hyperion FM - DME service listen started on port: 9097. < / Param > < / UPS > < / CSEC > < / RTSs >

    *

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    [2014 09-16 T 13:47:12 - 07:00] [EPMFM] [ERROR: 16] [HFM-800A0E7A] [HFM] [ecid:] [Org: oracle] [host: HYPERION-4] [pid: 5308] [tid: 7732] [username:] [file: HfmADOConnection.cpp] [line: 591] [version: 11.1.2.3.000.4045] [appName: HsxServer.exe] [devString: provider cannot be found.] May not be properly installed.] [paramString:] An unknown error has occurred. (- 2146824582)

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    [2014 09-16 T 13:47:12 - 07:00] [EPMFM] [ERROR: 16] [HFM-800A0E7A] [HFM] [ecid:] [Org: oracle] [host: HYPERION-4] [pid: 5308] [tid: 7732] [username:] [file: HfmADOConnection.cpp] [line: 591] [version: 11.1.2.3.000.4045] [appName: HsxServer.exe] [devString: provider cannot be found.] May not be properly installed.] [paramString:] An unknown error has occurred. (- 2146824582)

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    [2014 09-16 T 13: 47:15 - 07:00] [EPMFM] [ERROR: 16] [HFM-800A0E7A] [HFM] [ecid:] [Org: oracle] [host: HYPERION-4] [pid: 5308] [tid: 7732] [username:] [file: HfmADOConnection.cpp] [line: 591] [version: 11.1.2.3.000.4045] [appName: HsxServer.exe] [devString: provider cannot be found.] May not be properly installed.] [paramString:] An unknown error has occurred. (- 2146824582)

    [2014 09-16 T 13: 47:15 - 07:00] [EPMFM] [ERROR: 16] [HFM-80041700] [HFM] [ecid:] [Org: oracle] [host: HYPERION-4] [pid: 5308] [tid: 7732] [username:] [file: CHsxSQLConnectionPool.cpp] [line: 585] [version: 11.1.2.3.000.4045] [appName: HsxServer.exe] [devString:] [paramString:] An unknown error occurred in the HsxSQLHelper object.

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    Mady

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    Mady

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