play music instead of silence on the default script

I'm trying to configure the IPCC Express

If Agents are busy or not ready, default script from the IPCC plays the welcome message then the time of silence then greeting and so on...

I want to replace the time of silence by music file

How can I do this? How can I change the default script to read the message file then music of greeting and so on?

Concerning

Mohamed

You can subscribe to delay DelayWhileQueue dry stage and insert another stage of PlayPrompt which will refer to your music .wav file.

I hope this helps.

Brandon

Tags: Cisco Support

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