-Pop-up paper jam

Can someone help me please. I have a HP Deskjet 1050 All in one J410 series model No.VCVRA 1001 I use on my laptop Compaq Windows7 64 bit.

For the first time yesterday, when I tried to print on the machine, all I get is a pop up that says there is a paper jam and to erase it. There is NO paper or whatever it is the device of interference.

I'm sorry that you are experiencing this issue. You can try to perform a hard reset on the printer. Unplug the power cord at the back. Leave for 30 seconds and plug it back.

You get this error message on the printer or the computer?

Here is a link that can help you with the problem also.

http://support.HP.com/us-en/document/c02061335

Under the TERMS of the ISSUE # ISSUE: The Power ligh flashes while the Attention light is on

Let me know if it helps.

Tags: HP Printers

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