pop-up window will not let me access illustrator

I downloaded creative cloud on my new computer while it was still installed on my old, on my old I had been on the trial adobe Illustrator, I downloaded the demo on my new laptop and when I went to start it and the Agreement window opens and I click on accept I wait and the same window opens again and I click on accept once again and that will just , so I'm not able to access to illustrator. How can I fix this, I looked online and it says to install the cloud with a different user, but I really want to create another e-mail just for that

Hello

Please see errors in connection with creative cloud and Creative Suite applications, activation and connection Solutions

Kind regards

Sheena

Moving to download, installation, setting up

Tags: Adobe

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