Popup received saying my computer is infected

Similar Questions

• Received a call from phone scam someone saying my computer is infected with the virus and malware

  original title: support for pc rj

  I recently received a call from someone called Mark of pc rj support and they said that my computer is infected with viruses and malware. Immediately, I hang up and called my computer technician who went to my place and said: my computer is absolutely perfect... This chap Mark said he also is an employee of Microsoft, which I highly doubt. He asked me to download something that my antivirus detected as virus...

  I would like to ask microsoft to focus on this

  Its fake. Ignore it. There are a lot of posts here, saying: it's a scam. And this has nothing to do with Microsoft. And MS (and everyone else) are aware of this

• Windows saying my computer is infected

  Security Windows means windows is infected - asking if I want to run or save this file Alpha-Scanf65eO8_2001 - 3.exe then is say: myvirusscanner25.com what should I do?

  campersp,

  See my MVP Rajdeep colleague's response.

  In addition...

  1. follow all the instructions in this thread: How to get rid of malware

  2. If still no joy you can find Microsoft MVPs and other trained analysts on the following support sites:
  Aumha.org
  Atribune.org
  SpywareHammer
  BleepingComputer
  Safer-Networking

  3.

  Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy.  If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

  4. If you need more assistance for the position of the newsgroup Microsoft - security - virusvirus/worm.
  Through your News Reader:
  News://msnews.Microsoft.com/Microsoft.public.Security.virus
  Via the Web:
  http://www.Microsoft.com/communities/newsgroups/list/en-us/default.aspx?DG=Microsoft.public.Security.virus

  Hope this helps,

  Vincenzo Di Russo
  Microsoft® MVP Windows Internet Explorer, Windows Desktop Experience & security - since 2003.
  My MVP profile: https://mvp.support.microsoft.com/profile/Vincenzo

• I restarted my computer 5 times and I always get a popup that says: "your computer must be restarted to complete a previous update of Firefox. Do you want to restart now? »

  Firefox does not open, but keeps asking me to restart even after I rebooted several times

  I have exactly the problem. Partly because my computer does not allow me to delete the Mozilla Firefox program folder.

• I think I got several phony calls claiming that my computer is infected with spyware.

  I think I got several phony calls claiming that my computer is infected with spyware. They said that they were connected with Windows, so I asked if they were Microsoft and they said that no Microsoft would not call me. Wouldn't be a darn good Microsoft. The guy was Indian or Pakistani and wouldn't give me a company name, no matter how many times I asked.

  They said they received reports from my computer it has been infected. The last call I let them go through their process to prove to myself that my computer has been infected. They told me to go to the event viewer, logs of windows, applications and said there will be errors and warnings there.

  It was proof that he was infected and that they wanted to give me their approval to scan my computer so their 'Microsoft engineers' can solve the problem with Windows tools. At this point, after 20 minutes, I denied their access to the computer and hung up that it had no proof that I was worried. One of our friends had the same call on fixing Windows sound, she had an Apple Mac, I would have liked to see their difficulty its version of Windows.

  I have 3 questions for this and they are: -.

  1 can. anyone if your computer is infected using the event viewer?

  2 can they tell if she is infected when the computer has a firewall and is also behind a router with a firewall?

  3. I would be right in thinking that there is another form of the scam fake phone call?

  1. If possible, get the errors or warnings in the event viewer is quite common, but say you have a virus just based on that, it's simply stupid.

  2. they do what is called call cold. They call every phone # in the phone book and say "your computer is infected" even if you do not, Yes, it's a scam and yes they are stupid.

  3. Yes. The only way they would be able to tell if your computer has a virus would be if they had access to it, and if they have BEEN with microsoft, which is not, it would be a breach of privacy.

• Suddenly, I got a screen that kept popping and a talker kept saying that your computer is infected

  suddenly, I got a screen that kept popping and a saying of the talker kept your computer is infected call, I called and a guy who sounded the India Indian answered the phone. I think it was the rogue and I hung the phone. I realized that my computer has been hacked. first of all, I couldn't open the photo file "access denied" but I was able to access my files.

  I turned off the computer immediately, and he left a couple of hours. now I can access all my files and photos. How can I clean my computer or the registry? should I install a registry cleaner, and that would take care of the problem?

  Hello

  Never, ever install a registry cleaner.

  We do not recommend using any registry cleaners, optimizers, the Driver Updaters, Tune - Up utilities, etc.

  They can do more harm to your any good operating system that they claim to be able to do.

  And it is an interesting read from Microsoft:

  "Are registry cleaners necessary?

  http://Windows.Microsoft.com/en-us/Windows/are-registry-cleaners-necessary#1TC=Windows-7

  Caveats

  • Some programs available for free on the Internet may contain spyware, adware or virus. Only download and install programs from software publishers that you trust. Even if the website, that you download the program trust, you must also trust the Publisher of the program. For more information, see when to trust a software publisher.

  • We strongly recommend that you change only the values of the registry that you understand or have been ordered to change by a source of that confidence. Be sure to back up the registry before making any changes.

  ____________________________________________________

  As you discovered, it was a SCAM.

  Microsoft Corporation and/or their affiliates will never get in touch with you through "popups", phone calls (unless you make arrangements with them), etc.,.

  And your computer does not send reports to someone saying he is infected by malicious software.

  ________________________________________

  And for you even see that popup and this popup giving you different telephone numbers to ring for assistance means that your computer is already infected by Malware

  "Remove Tech Support pop up scam (call for support scam)"

  https://malwaretips.com/blogs/remove-tech-support-scam-popups/

  See you soon.

• computer will display a popup whenver restarting the computer, it says that mchd.exe is a problem

  Hello

  I have problem with my computer, when I start the computer it shows "computer will display a popup whenver restarting the computer, it says that mchd.exe is a problem" this error message and if I insert the USB the computer does not recognize the USB.

  Please let me know ASAP troubleshooting steps.

  Thank you & best regards

  Sashidara

  Hello

  I suggest that you start your computer in a clean boot state and check if the problem persists.

  Put your boot system helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

  See the link below for more information on the clean boot troubleshooting.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note:

  How to configure Windows to use a Normal startup state

  After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.

  1. Click Startand then click run.
  2. Type msconfig and click OK.
     The System Configuration utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all device drivers and services, and then click OK.
  4. When you are prompted, click restart to restart the computer.

• Popup "Windows Activation Technologies", saying "this computer is not running genuine Windows". 0x8004fe22 validation error

  I haave had this since 2008 HP Pavilion desktop computer.  It came with Win 7 Home installed, and Office Depot had upgraded to Win 7 Pro.  I ran it without any problem of validation for more than three years now.  Tuesday I'll be back for an appointment and the computer went to sleep.  When he woke up normally, I found a 'Windows Activation Technologies' popup saying "this computer is not running genuine Windows".  I tried the link "pay online now", but he ordered me to have to pay for a new facility.  I do not want to do because my Windows has already been purchased and is valid for more than three years.

  Then run Windows Genuine Advantage Diagnostic tool and it came true.

  Diagnostic report (1.9.0019.0):

  -----------------------------------------

  Given WGA-->

  Validation status: genuine

  Validation code: 0

  Code of Validation caching: 0x0

  Windows product key: *-* - PQXXH - YV9X4-W9RHT

  The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =

  Windows product ID: 00371-618-0336466-85959

  Windows product ID type: 5

  Windows license type: retail

  The Windows OS version: 6.1.7601.2.00010100.1.0.048

  ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (1)

  Admin: Yes

  TestCab: 0x0

  WGA Version: N/a, hr = 0 x 80070002

  Signed by: n/a, hr = 0 x 80070002

  Product name: Windows 7 Professional

  Architecture: 0 x 00000009

  Build lab: 7601.win7sp1_gdr.120330 - 1504

  TTS error:

  Validation of diagnosis:

  Resolution state: n/a

  WgaER data-->

  ThreatID (s): n/a, hr = 0 x 80070002

  Version: N/a, hr = 0 x 80070002

  WGA Notifications data-->

  Cached result: n/a, hr = 0 x 80070002

  File: No.

  Version: N/a, hr = 0 x 80070002

  WgaTray.exe signed by: n/a, hr = 0 x 80070002

  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->

  Cached result: n/a, hr = 0 x 80070002

  Version: N/a, hr = 0 x 80070002

  OGAExec.exe signed by: n/a, hr = 0 x 80070002

  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->

  Office status: 100 authentic

  Microsoft Office Publisher 2007-100 authentic

  OGA Version: N/a, 0 x 80070002

  Signed by: n/a, hr = 0 x 80070002

  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe

  Download signed ActiveX controls: fast

  Download unsigned ActiveX controls: disabled

  Run ActiveX controls and plug-ins: allowed

  Initialize and script ActiveX controls not marked as safe: disabled

  Allow the Internet Explorer Webbrowser control scripts: disabled

  Active scripting: allowed

  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->

  Office details: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F}1.9.0019.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-W9RHT00371-618-0336466-859595S-1-5-21-2646128604-217356146-35614142HP-Pavilion,NY544AA-ABA p6210fAmerican Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F204090409Central Standard Time(GMT-06:00)03HPQOEMSLIC-CPC100100Microsoft Office Publisher 20071221A0B52A164FEBCGeuvSw31eIcMjxhj/ZUT54M71Ts =89404-862-3928931-638678

  Content Spsys.log: 0 x 80070002

  License data-->

  C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.

  Windows Activation Technologies-->

  HrOffline: 0x8004FE22

  HrOnline: 0x00000000

  Beyond: 0 x 0000000000000800

  Event timestamp: 6:4:2012 18:38

  WAT Activex: registered

  WAT administration service: registered

  --> HWID data

  Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia

  Activation 1.0 data OEM-->

  N/A

  Activation 2.0 data OEM-->

  BIOS valid for OA 2.0: Yes

  Windows marker version: 0 x 20001

  OEMID and OEMTableID consistent: Yes

  BIOS information:

  ACPI Table name OEMID value OEMTableID value

  HPQOEM APIC-SLIC-CPC

  FACP SLIC-CPC HPQOEM

  HPET SLIC-CPC HPQOEM

  MCFG SLIC-CPC HPQOEM

  LASRYVITRAGE HPQOEM SLIC-CPC

  INFO HPQOEM SLIC-CPC

  NVHD HPQOEM SLIC-CPC

  SLIC SLIC-CPC HPQOEM

  SSDT HPQOEM SLIC-CPC

  I was away yesterday and today I tried the process with a freshly downloaded MGADiag.exe and got a different result.

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0x8004FE22
  Code of Validation caching online: 0x0
  Windows product key: *-* - PQXXH - YV9X4-W9RHT
  The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
  Windows product ID: 00371-618-0336466-85959
  Windows product ID type: 5
  Windows license type: retail
  The Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (3)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Professional
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.120330 - 1504
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 100 authentic
  Microsoft Office Publisher 2007-100 authentic
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F}1.9.0027.06.1.7601.2.00010100.1.0.048x 64*-*-*-*-W9RHT00371-618-0336466-859595S-1-5-21-2646128604-217356146-35614142HP-Pavilion,NY544AA-ABA p6210fAmerican Megatrends Inc.. 5.17 20090724000000.000000 + 000C7263D07018400F204090409Central Standard Time(GMT-06:00)03HPQOEMSLIC-CPC100100Microsoft Office Publisher 20071221A0B52A164FEBCGeuvSw31eIcMjxhj/ZUT54M71Ts =89404-862-3928931-638678

  Content Spsys.log: 0 x 80070002

  License data-->
  C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.

  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: n/a
  Beyond: 0 x 0000000000000800
  Event timestamp: 6:6:2012 13:05
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:
  Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM

  --> HWID data
  Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  HPQOEM APIC-SLIC-CPC
  FACP SLIC-CPC HPQOEM
  HPET SLIC-CPC HPQOEM
  MCFG SLIC-CPC HPQOEM
  LASRYVITRAGE HPQOEM SLIC-CPC
  INFO HPQOEM SLIC-CPC
  NVHD HPQOEM SLIC-CPC
  SLIC SLIC-CPC HPQOEM
  SSDT HPQOEM SLIC-CPC

  I ran full virus and malware scan with Avast Pro and Malwarebytes Pro and a complete diagnosis with Advanced System Care Pro tools that have always kept this system clean and stable.  As expected, no malware, regular maintenance tasks only were delivered.  It's been several days since the last time that I made no change to the system (I upgraded a utility) and the system has been rebooted at least four times after that without problem.  The only other change was an update of Windows.  Interestingly, after that same Windows Update on my machine Vista, it refused to start (BSOD) and I had to go back to a two days old restore point - that fixed it.  I always had a mysterious problem with Win 7 Pro machine that it creates restore points, but I can never find, so I can't have this option on this computer.

  I'm trying to start a new business and cannot afford to be without my computer, or do strange things, or buy a new copy of Windows and take the time to restore a careful configuration of three years.  I when I recently bought a new laptop from Office Depot, I also bought a Windows 7 Pro upgrade kit and installed myself.  When I did, I realized that the update CHANGES THE PRODUCT KEY and I knew not when they improved the office... they give me new product key for the Pro upgrade, so all I have is the original OEM key and apparently going to lose my Pro upgrade if I need to reimage from the disks in the system or the OEM partition.  This is not acceptable, either, and I have no idea how to go about face.  The transaction took place three years ago!

  Please help; I'm already running on the razor's edge with the launch of this company.  This error is likely to destroy me financially.  I can't do what I need to do on the laptop - it is a low-cost, minimal machine and specifically, has no office and the ability to perform graphics... things cutting-edge software that I need to be able to do.

  Click Start

  in the search box, type

  System restore

  and press the Enter key

  Once the system restore is displayed, click Next

  Now put a check mark in the box "Show more restore points.

  What points appear now?

  If there is a just before your problem, try this.

  If this isn't the case - as I say, CANCEL any act performed by ASC and uninstall it.

  Then run another MGADiag report and post it.

• Notification that my computer is infected and locked by Apple.

  I receive the following notification Popup from Apple: I don't know if it of really Apple or not - could someone please let me know if it's a scam?

  The following Web page appears icloud-webserver - 6.online / and he says:

  Your computer is infected with adware or malware, which allows you to see this popup.

  This can happen because of the obsolete virus protections.

  To fix, please call Apple Support to 1-800-982-1346 immediately. Please ensure that you do not restart your computer to avoid any data loss.

  Possibility of data & identity theft, if not fixed immediately.

  YOUR APPLE COMPUTER HAS BEEN LOCKED *.

  Your computer is infected with adware or malware, which allows you to see this popup.

  This can happen because of the obsolete virus protections.

  To fix, please call Apple Support to 1-800-982-1346 immediately. Please ensure that you do not restart your computer to avoid any data loss.

  Possibility of data & identity theft, if not fixed immediately.

  YOUR APPLE COMPUTER HAS BEEN BLOCKED *.

  YOUR APPLE COMPUTER HAS BEEN LOCKED!

  System was infected due to an unexpected error!

  Please contact Apple 1-800-982-1346 immediately!

  unlock your computer.

  Detected suspicious activity. Your browser might have been hijacked or hacked.

  ANONYMOUS ACTIVITY

  Private and financial data is at RISK:

  . Your credit card and banking information

  . Your passwords of e-mail and other passwords

  . Your Facebook, Skype, AIM, ICQ and other chat logs

  . Your private and family photos and other sensitive files

  . Your webcam can be accessed remotely by stalkers

  CALL IMMEDIATELY THE APPLE TO 1-800-982-1346 SUPPORT

  MORE INFO ABOUT THIS INFECTION:

  See these pop up means you might have a virus on your computer that puts the security of your personal data at risk serious.

  It is strongly recommended that you call the above number and get your computer inspected before you continue to use your connection internet, especially for shopping or banking.

  Call immediately.

  Contact Apple support to (1-800-982-1346)

  < link published by host >

  It is a scam, do not respond to this

• I get a popup that says no audio device imput found. Make sure that your audio hardware is workingand check your audio configuration in the audio device and sound themes control anel

  I get a popup that says that no sound device imput is to make sure that your audio hardware works and check your audio configuration in the audio device and sound control panel themes

  Hello

  1. what operating system is installed on the computer?

  2. when exactly you receive this pop up?

  3. able to play sounds using Windows Media Player?

  Please provide more information on the issue so that we can better help you.

  In the meantime, try the troubleshooting provided in the link below steps to solve the problem.

  No sound in Windows

  http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows

• Why addresses are down my Comcast webmail AddressBook? I do not use Outlook - Comcast webmail. Comcast said it might be a Mozilla issue. I received a new computer early July &amp; spent to explore in Mozilla at the same time.

  Beginning of July I received a new computer and moved away from using Internet Explorer and Mozilla Firefox. I just noticed that some of the names in the address Comcast webmail box disappeared. I contact Comcast this morning & that they couldn't give me an answer except to say change web browsers. I don't have the problem when I used Internet Explorer.

  This has happened

  A few times a week

  == I noticed it a few times a week from 19/7.

  This is the reason why I left Comcrap. Never a solution. Never a straight answer. Always blaming someone else.

• Had a call from a company called PC efix and request my computer's infected badly and can solve the problem. They have a web address. Are they known to be a reputable company or organization of scam?

  Original title: company PC Efix

  Had a call from a company called PC efix and request my computer's infected badly and can solve the problem. They have a web address. Are they known to be a reputable company or organization of scam?

  The fact that they called you is violating your privacy. For service companies, if you call them and ask for help, they will call you back or if request you the support from them. But if someone calls you out of blue and you say they could help you, it is likely to be a SCAM, I suggest to take a look at:

  http://cyberdefend.WordPress.com/2010/05/14/Hello-i-am-from-Microsoft/

• I get a message that my computer is infected. I want to stop the message from popping up and can't seem to find a way to do it. I'm not savvy computer then

  I need help. Even though I know a lot of bases of the use of the computer, I'm not familiar with a lot of the terminology and procedures. Right now I'm at the office. My boss is absent.  I was using the computer and suddenly it starts to give a message that the computer is infected and some "pop up" continues to appear telling me to pay for some sort of "spyware" protection but I can't pay for it and I just want to stop the pop up from popping up.  It seems that it is just a ploy to get me to buy the "anti-spyware".   I can't even "System Restore" to work.  I just want to stop this "warning" popup to appear.

  Hi LucyMartinez,

  ·         Remember to make changes to the computer, after which the issue started?

  ·         What operating system is installed on the computer?

  It seems that the computer is infected with a virus/malware/spyware. I suggest that scan you antivirus full to make sure that this computer is not infected with virus/malware/spyware.

  Free Windows Live OneCare Safety Scanner

  Try Microsoft Security Essentials

  I hope this helps.

• Computer seems infected by a virus

  I am running windows xp family.

  my computer seems infected by a virus. She runs very slowly and I'm unable to access the internet or some programs easily.

  I get the warning message 'disk C is full, there are 0KB available"asking me to free up space by deleting unnecessary programs.
  When I try to do, I get the message "disk C is full, there are 0KB available!"

  in the past I had McAfee and more recently Kaspersky pure, which seems to have expired in the beginning. I tried to delete these two programs in order to
  (a) free space, and
  (b) remove the security programs to download avg or something similar

  When I turned on the computer, I get the error message
  "ms visual c ++ runtime library runtime error." programc:\programfiles\audible\bin\audibledownloader.exe2
  followed by
  "requested the runtime to terminate in an unusual way.

  I also get
  "Download Manager for audio content has encountered a problem and needs to close."

  also when I try to open the internet, you use Mozilla Firefox, I get the message "unable to access the internet, please restore the page.

  any help or advice on how to remove unwanted programs in order to free up space would be welcome.

  I can't find the original disc of windows or any disk recovery

  Unfortunately, I'm not very familiar with computers, so please try and help in the words of one syllable.

  Thanks a lot john allen

  Try to download and run the full scan of the system with:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  If you received any error, try using another PC which is clean and upload it to removable media (for example, flash memory) and turn on your PC and press the F8 key several times and chose safe mode, then press on enter and then insert your removable device and run the tools and run the full scan of the system.

• I have windows xp professional and I have a popup that says firewall protection is disabled, but when I click on it it shows that its turned on

  I have windows xp professional and I have a popup that says firewall protection is disabled, but when I click on it it shows that its turned on

  Hello

  
  1. were there any changes (hardware or software) to the computer before the show?
  2. is this a popup to third party software?
  
  Use the Microsoft Safety Scanner in full scan mode and remove all threats that is not detected by it and see if the problem persists.
  http://www.Microsoft.com/security/scanner/en-us/default.aspx
  
  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.
  The Microsoft Safety Scanner is not a replacement for the use of antivirus software that offers continuous protection.
  
  Hope this information helps.