Ports of unit - is not registered & unknown status in CallManager

The unit 4.1 (1) unified with Exchange 2003 out of area

Sr2c CallManager 4.0 (2A)

I've had a few calls from users today who said that their MWI has not worked. I looked in the event of the unit logs and found the event ID 126 (CiscoUnity_TSP). Then, I went to CallManager Admin and found that the port described where the newspaper was to State "unknown".

I tried to reset the port of CCM, but nothing helped. I also have another port which is hardly used and has the value "unregistered". In addition to presenting evidence running the unit in the middle of the morning? Thanks in advance.

Cisco Unity device - CM TSP 75 (port of Cisco Unity 71): an attempt to market the indicator message waiting (MWI) to extension 7891 failed because Cisco Unity lost connection with Cisco CallManager 10.40.0.10.

This condition can occur occasionally in normal operation, and the MWI request will be retried once Cisco Unity reconnects with Cisco CallManager. If the MWI status remains unchanged for a long period of time or if there are a lot of these warnings from Cisco Unity in a short period of time, there may be a configuration of MWI problem or another problem.

For more information, see the "On-hold Message indicators" chapter in the Cisco Unity Troubleshooting Guide.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Make sure that you run the plu software recent and TSP. If you can download this at

http://Cisco.com/Kobayashi/SW-Center/SW-voice.shtml

Former TSP software have a history of becoming not recorded by the CTM. If you reboot the CCM server, it seems to bring back... But if update software TSP, he'll settle all this.

Good luck

Tags: Cisco Support

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