Unknown status under ITA

Hello world

ITA recently reported 10 servers PE2950 in the unknown state under the Group of servers.  I tried to solve the problem by performing a discovery/inventory of the affected server, unfortunately, the problem persists.

To resolve this problem, I run the troubleshooting tool and determined that ITA was unable to talk to my server via SNMP.  I restarted the SNMP service on one of the affected servers and then made a discovery/inventory to solve the problem (status is returned to the green).

Around the same time, I met this "unknown status" issues I have restart my DNS server.  I'm not sure if it was the root cause of the problem, however, I can solve all hostnames after the DNS server has restarted including the 10 affected servers.

Could you please help me with the following questions?

-What is the cause of this problem?

-Do you recommend an easier way to restore the functionality on the remaining servers of unknown status?

Thank you in advance,

D

Message edited by ddasilva99 on 07/05/2008 20:41

Tags: Dell Servers

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