Possibility question form and security preferences

Hey Adobe help-

I have a client that I made a PDF of a questionnaire they provide to their clients to fill out using forms, I created using Acrobat.

On my machine, and a very old machine running XP, I could open the doc, fill out forms, save the document under a different title and e-mail with their information intact.

Now, I sent this file to my client and they advised me that they could not save the file again during the test on how complete the form work, indicating an error message reading, "data typed into this form will not be saved." Adobe Reader can only save a copy of this form. Please print your form if you would like a copy for your records,"which will not work for my client, which means that it will not work for me either. The document must be completed and re-recorded under a new title and sent to my client.

In addition to searching inside, a contact sent me a screenshot of the PROPERTIES > SECURITY tab which States

-Document Assembly

-Content copy for accessibility

-Comment

-Singing

-Creation of Pages of models

are not allowed. So, I double checked with the basic document I sent to them, and all these security options are ALLOWED.

There must be something that I am missing to make this file accessible to all.

Is this a problem with vs Acrobat Reader? What do I need change or direct my client about to obtain this form of work and be savable with the completed forms.

And again - it is aggrivating on my end because I'm not running in one of these issues on my multiple machines, and yet all my contacts and my customer are facing this problem, so I feel a little in the dark on everything that happens. If you have any info on this, please let me know as soon as you can.

If you can fill out them and save, you are probably using Acrobat. They are probably using reader.

You must activate the document so that Reader users can fill them out and save.

Open the PDF in Acrobat and choose file > save as > Reader extended PDF...

Tags: Acrobat

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