Power led is on (cannot be disabled) and control panel is dark
Printer Officejet Pro 8500 e-All-in-One has started having a problem where the control panel will Dim for no apparent reason and becomes immune to the computer. Start button / stop stays on and cannot be turned off by pressing on it. I can only disable power button on the printer by unplugging the unit.
The problem started a month ago and could be fixed by unplugging and reconnecting the printer several times. This no longer works. I bought the printer again last year, but it is apparently already out of warranty.
There is a document for when an 8500 a becomes inadmissible or won't turn on. This document can be found here.
I hope this helps.
Tags: HP Printers
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From what I can find on the product number you posted, it only comes with the integrated graphics Intel HD 4000 which means that you can not install the AMD software because it won't do a thing.
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Click on the thumbs-up Kudos to say thank you.
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