Print the "user intervention required
When printing on my HP Officejet Pro 8500 a printer wireless, I recently failed so that he could respond. The print status field States: "user intervention required". The screen on the printer now shows "printing" but no printing occurs. I restarted my printer, which sometimes, then prints a stored item previously. I ran printing HP and Scan Doctor; no problems found. Yesterday, some printed, others do not. I am trying to print documents Windows 2010 using Ctrl P. Apart from automatic software updates, there has been no recent changes. Toner level is indicated as 'low '.
This is true for both computers on my network.
I can't find a FAQ that deals with the issue.
Can someone explain what is wrong and how to fix this, please?
Hello jimbas,
When you have restarted the printer also tried restarting your computer?
The printer is connected wireless to all printers on your network?
Once you have run the print scan doctor he managed to find the printer? So there was communication between the computer and the printer?
Have you tried other programs besides office documents? such as Notepad
Tags: HP Printers
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Skinny, looks to have a configuration issue with the printer. What we will do is to uninstall the printer completely and reinstall following in my footsteps. This will give use a shift even to work from.
First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer. -
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Hi @JonnyHman
In my view, that it is a spooler error. Please, perform the following steps and let me know if that solves the problem;
Hold down the Windows Logo key () on the keyboard and the 'R' to open the Run dialog box
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If the problem persists, please run printing HP and Scan Doctor; Click here to download and run the print and Scan Doctor > www.hp.com/go/tools.
I can't wait to hear back on your part.
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1 did you change on your computer before the show?
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On Windows 7, a WSD print job cannot be completed if the Windows client does not have a subscription to the printer
http://support.Microsoft.com/kb/2308557
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http://Windows.Microsoft.com/en-in/Windows-Vista/troubleshoot-network-printer-problems
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