OfficeJet Pro 6835: Receiving user Intervention required status, when I try to print something

I just installed my new printer to two computers, works perfectly on my Toshiba laptop running windows 7. However, when you try to print from my Dell windows 8.1 laptop I keep receiver a message saying "required user Intervention." I tried uninstalliing everything and put it back, once again. Otherwise, I don't know what to do.

Hi @JonnyHman

In my view, that it is a spooler error. Please, perform the following steps and let me know if that solves the problem;

Hold down the Windows Logo key () on the keyboard and the 'R' to open the Run dialog box

  • Type services.msc and press enter
  • Locate the print spooler and double-click it to open the spooler properties
  • Make sure you that Startup type is set to automatic, if not please click the menu down and select automatic
  • Under Service status, please stop the server, wait a moment, and then click Start

If the problem persists, please run printing HP and Scan Doctor; Click here to download and run the print and Scan Doctor > www.hp.com/go/tools.

I can't wait to hear back on your part.

Tags: HP Printers

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