Printer always shows out of warranty

Just bought my Officejet Pro 8600 and it shows out of warranty on the Web site. I connect a form of online dispute resolution and a response to say the warranty information has been updated, but it didn't.

HP ServiceTicket-8068658487

Pleae can someone from HP solve this.

Thank you.

OK, this has been resolved. It turns out when entering the serial number on the Web site, you are supposed to enter only the first 10 characters.

Tags: HP Printers

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