Printer and PC does not

My Lexmark X 4690 has stopped communicating with my HP laptop. I can print if I use an Ethernet cable, and I printed a test page, so it is not the printer itself. On one of the screens I have seen, he said 'PC has stopped communicating with the printer. Any suggestions I saw did nothing, but I admit that I am absolutely anything about computers. I know enough to get, but fix whatever it is I do not understand. Any suggestion or help would be really appreciated. Thank you... Shoo

You will probably have to go to Lexmark for help.

However, this is what I do for my clients, and he frequently works.

Start as you plan to install a new printer. Go through the whole process.  Usually, it installs and everything works.  Later, remove the old installation of the printer that was not working.

Tags: Windows

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