printer cannot print photosmart c5780; says I'm offline, but am not
having installed and uninstalled printer several times; Cannot print; Sometimes, he says I am not online, but I'm not...
Hello
1. don't you make changes to the computer until the problem occurred?
I suggest you try the steps from the link below and check if it helps.
Method 1:
See the link below and run them the fixit tool available, check if it helps.
Problems printing and printing errors:
http://support.Microsoft.com/mats/printing_problems/
Method 2: Check that your printer is online by following the steps below.
a. open the start menu, click Control Panel, and click on the "printers and faxes". This will open a window with a list of the printers currently installed on your computer.
b. double-click the icon of the printer that you want to change online. It will open a pop-up window describing all current print jobs.
c. go to "Printer" in the menu bar of the pop-up window and uncheck "Use printer offline." This action will change the printer from offline to online mode.
Method 3: If the problem persists, then try to run the fix it from the link below.
http://support.Microsoft.com/kb/2027593
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.
How to back up and restore the registry in Windows
For your reference: Printer in Windows problems:
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
Hope this information is useful.
Tags: Windows
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