Printer does not print it wwants to the fax.

I'm going crazy because of my actions of printers. Each time, after loading the info from pre-press, I click on PRINT, and instead to print, I get the prompt to SEND a FAX.  I use Windows XP Prof  I am 81 and the days pass quickly.  Can you help me?

Spundojb,

Welcome to the HP Forum.

Try this:

Click Start > Control Panel >

On the control panel > click on Printers and other peripherals > click on Printers and faxes

When open the printers and faxes >

Right click on your printer (don't forget to choose the printer and not the fax printer) >

Select (in the little menu) set as the default printer

That may be enough to solve the problem - it will set your default printer instead of the part 'fax' from the printer.

============================================================================

Continue only if necessary here...

If this does not work, the problem is maybe that the printer software is not installed, OR that the software of the printer no longer works correctly.  Whatever it is, you can search for the software and try to reinstall to fix the problem.

The process to install the printing software is not difficult - the installer does most of the work - I've included instructions below.  You must know your printer model to be able to get the software.

General instructions to install the complete software of the printer features

·         Open drivers HP & downloads

·         Enter your printer model information

·         Select your printer in the list of the 'results '.

·         Enter your operating system from the menu drop-down

·         Click NEXT and scroll down

·         Find the category driver - software product installation

·         Select the base driver, e-print, or a full features software

·         Save the *.exe installation package (s) on your computer

Likely to save the file to your "folder"downloads. "

If it is available, you can download print and scan doctor and / or other programs of the category-utilities

TIP:

Install the utilities / tools first. bit installation packages are smaller in size

·         If you have control of "Admin", you can "double-click" to install the software, if not right click, select run as administrator and install.

NOTES:

·          Look at the bottom half of the main Web page for your printer for helpful videos help with the installation of the printer software.

·          Scroll down the list of videos back until you find the video that best fits your situation.

·         Connection USB: download and install the driver software before connecting a USB cable.

·         Ethernet: If the printer supports Ethernet, you can connect the printer to the network (and assign the printer an IP address for the router, if you wish).  Once the printer is connected to the network, make sure that the printer is turned on, and then install the printer software.

·         After the initial installation is complete and functional, install the relevant updates - check Category - updated

There is valuable information about the Web site, including manuals, pages, solving problems, and SOLUTIONS to problems, How-to's and alerts for your printer.  Be sure to take a comprehensive look at what's available.  To bookmark the page.

==========================================================================

NOTE:

There is no guarantee that the software of the printer is always available for XP - it is worth looking for.  If you find the software of the printer, it may be a good idea to download the software to your computer even if you decide that you don't need to install the software now.  You may need to install the package later and it's good to get it ready.

Click on the Thumbs-Up Kudos to testify and say thank you.

While I strive to reflect best practices of HP, I do not work for HP.

Tags: HP Printers

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