Printer e-all-in-one-HP Photosmart 5510d

Hi guys,.

I bought a HP Photosmart 5510 d about 4 months ago. I replaced the black cartridge with no problems at all. I have a problem with the color cartridges after what they have been replaced.

I have them have installed correctly, the machine has recognized installed the cartridges and the statement «Genuine HP cartridges» When I check the ink level, they are also complete. The problem now, but when I want to print anything. Only the black cartridge prints anything. Color cartridges will not print anything. I tried to use the edge program, the smear printer cleaner cleaning cartridge alignment... everything but still no joy. I have also resorted to out the cartiridges and cleaning with warm water and a cotton swab. It is definetely ink it absorbs in the cotton swab. So I think it's something to do with the machine itself. The colors were printing fine until I changed them, but since I installed the new cartiridges nothing.

I had a similar experience with a printer 5500 which had to be returned, but it's black that caused the problem.

I wonder if anyone has had the same experience, if so, how do you correct this.

The PC, the printer is connected, is running Windows 8, with all the latest drivers installed, I uninstalled and re installed these drivers as well.

Thank you

Kingsley Harrison

@ Kingslwynufc @ - since this printer does not have a removable Printhead and you followed the document provided by aks3621, the only thing we can do at this point is a function of the product. Since you only had the printer 4 months, that the factory warranty to remain in force. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

HP Technical Support call case form:

https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

I hope this helps.

Tags: HP Printers

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