Printer is off line printer is not connected

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• HP DESKJET Ink Advantage 2135: My printer is not connecting to my computer

  I get a weird message from windows 'the last device you connected is not recognized by windows. I don't know how to solve this problem. Help, please

  Hello Kostas2

  Usually, the best way to resolve this type of problem is to uninstall the printer and then reinstalling it again.

  Download the full recommended software here...

  DJ2130_61.exe (115.8 MB)

  Turn off the printer, then unplug the USB from the computer.

  Right-click on Start, choose Control Panel> programs> uninstall a program.

  Uninstall everything about the HP printer , including the printer, HP image zone, Director of HP's image, or what is installed on your system.

  Also uninstall all other printers (if any) that you do not use.

  Restart the computer and the printer (do not connect the USB cable again).

  Right-click on Start and choose Control Panel> hardware and sound> devices and printers and make sure that the printer is no more. If that is the case, then right-click on it and choose Remove the instrument.

  Install the downloaded software and drivers from above. Follow the instructions that it will ask you to plug the USB cable into the computer.

  Let me know how it goes.

• HP Officejet 6500 a: printer will not connect to the wireless network.

  I got this HP printer for a while and it worked fine.  Our old router is out and we had to get a new one.  Installed perfectly and printer continued to work properly.  The password for the router was ridiculous, that's why I changed it to something much more simple to remember.  Since then, my printer will not connect to wireless internet.  I have a ~ and reinstalled the printer but still have the same problem.  I thought maybe to try the former password would, but who does not work either.

  Anyone has any ideas that might help before chuck it and go and get a new one altogether?

  Thank you.

  Easy things first.  Turn off the router and the printer.  Turn on the router and wait 3 minutes.  Turn on the printer and see if it connects to your router.  Status?

  If no joy, temporarily disable all security in the router.  Now try to connect the printer to your SSID not guaranteed without password.  Status now?

  If OK, go back and add WPA2-AES with your simple password.  Status now?

• Want 4500: I get a message saying that the "the printer is not connected.

  I just bought a HP Envy 4500 all in one printer.

  I can't print to it without having to restart it every time.

  I get a message saying that the "the printer is not connected.

  I can access the built-in web server, so I am sure that it is connected.

  It seems that he is going to sleep but cannot be awoken by activity.

  I checked network settings changed and tried to change the Hello Service of priority higher to 9100 (because the default Internet Printing Protocol) seems odd, but makes no difference.

  The State indicates that the power of the wireless signal is 5 - that sounds just because it's six feet from my PC that has a great wireless signal.

  I uninstalled and reinstalled the printer.

  The restart is only viable if the printer is restarted and sent instantly - work if you wait a few minutes (energy saving option is set to 15 minutes and it's inside that) is the same thing - the said printer dialogus "Opening conection printer" and then, almost immediately, "the printer is not connected.

  If I try to scan I get an error-9923

  Hi @jpkeates,

  Welcome to the HP Forums!

  I understand that you can not print with your HP Envy 4500, once he falls asleep on your computer Mac OS X 10.11. I'm happy to help you!

  Please, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X). It is also important to ensure that:

  Make sure that the multicast is supported

  If you use a wireless network, make sure that muticasting is supported and enabled on your router.

  If the new connection is working, you know that the printing problem is tied to the computer.

  If the new connection does not work, then the printer may need to be repaired or printed using a different type of connection.

  Disable IPv6 (network connection)

  Disable IPv6 on the printer to make sure IPv4 is used on your network.

  If your printer has a control panel with display, find the IPv6 settings in the advanced network configuration menu and set it to Off or disabled.

  If your printer does not display, use the built-in web server (EWS) to disable IPv6.

  From a computer on your network, type the IP address of the printer in the field URL of your Internet browser.

  NOTE:

  If the Web page appears empty, try another Internet browser.

  Click on the tab network or network, and then open the section or page corresponding to your type of network - wired or wireless.

  Select enable IPv4 only (or similar).

  Figure: Configuration example IPv4 using an integrated Web server

  

  If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide and help the steps!

• HP Premium 8600 - using OSX 10.9.4 with wireless and don't keep saying the printer is not connected

  Use the printer for a few months with no problems.  Now, out of the blue, I can't print.  Keeps telling me that "the printer is not connected" and "search for printer.  I see that the printer's system preferences.  So the printer is there. Why is this suddenly happening?

  If I disable wireless to the printer and then turn it back on, I can print maybe one or two times and then get the same message.

  What is the problem here?

  Hello

  Please, try unplugging your router from the power for 10 seconds, plug it back and leave 2 minutes to initialize.

  Then turn your printer off and turn it back on and allow it to reconnect.

  You can see any difference?

  If this isn't the case, please also restart the Mac and check for the difference.

  Shlomi

• Printer will not connect, do not accept access code

  Hello

  I have a HP Officejet 4500 G510n-z.  We have been connected to a wireless network, then moved. We kept our same cable service, etc.  I tried to print from the same computer, but you get the status message that the printer is not connected.  The wireless light is on, I have turned off the power to the printer and the router, on again.  I have checked my router password and have tried several times to enter every other option password we have, but still not wrong password message.  I have Windows Vista and do not know what else to try.  Is there a way to completely circumvent the password option?  Thank you very much!

  Thanks for getting back to me. I have check the router password. I decided to uninstall/reinstall the printer and it is fine now.

• OfficeJet Pro 8610: Mac and printer do not connect

  Hello

  I installed my printer operated a couple of months and it as a printer wireless to my MacBook. Everything went very well.

  Yesterday I tried to print a document, but my Mac was telling me that the printer was not connected, even if the two were connected to the same wifi. I turned off both devices, reconnected the printer for wifi on the way home the password, but nothing has worked. I decided to 'remove' the printer from my Mac in order to reinstall it again. The software is installed, but I'm stuck in one step:

  The printer is not and so I cannot connect my printer with my Mac, instructions say that you could also connect thorugh the printer using the Wifi the Printer Wizard. I plugged the printer several times to my wifi at home but I am not able to connect it to my computer, it does not find it.

  I am really grateful for any advice!

  Thanks in advance.

  Best regards

  Julia

  Welcome to the HP community @JETaubenberger ,

  I read about the problems that you encounter when you try to connect your Officejet 8610 to your Mac via the wireless network. I have a few ideas in mind that should help connect you again!

  • Try power cycling network devices:

  Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
  Plug the router back in and wait another minute, turn on the printer and the computer and attempt to print something.

  • If the connection still does not, try the following steps in the following order:
  1. Reset the printing system
  2. Repair disk permissions
  3. Restart the Mac.
  4. Install the complete driver here: HP Officejet Pro 8610 e-all-in-one printer
  5. In addition, to download this driver: HP v3.0 for OS X printer drivers

  You must be connected at this time, please let me know the result!

• Want 4500: Connection error! The printer could not connect to the server

  Connection error! The printer could not connect to the server!

  Cannot set up eprint or update the driver. Ever been on the forums and do not understand what to do!

  I am successfully connected to my router and can print from my pc and my ipad with airprint.

  PC "will not find"the printer either for purposes of updating

  What I need to change the DNS. If so, I don't know what it is or how to do it!

  I went to the ip address but was unable to click on "wireless (802.11)", as recommended by a last response forum, as the next low 'status '.

  Can anyone help?

  Very frustrated customer :-(

  Hi @roopuk,

  Thanks for getting back to me.

  Sometimes the manual DNS 8.8.8.8 / 8.8.4.4 won't work in some configurations of network users.  Try the same steps as described above, but this time use the following parameters:

  Manual preferred DNS Server: 209.244.0.3
  Auxiliary manual DNS server: 209.244.0.4

  If you encounter the error, as before, we take our proverbial gloves off to try a more intensive troubleshooting.

  What is happening, it is that your router allows your printer connection that to enable wireless, but not a secondary connection to Web services.  In order to get these devices to 'shake hands' a second time, you may need to enable DMZ mode on your network through the router's built-in Web server.  HP does usually not this configuration for its customers as errors can cause serious network problems, but I can certainly post the info you need on your router or the ISP of the staff support company so that they could help you directly.

  Here is the information that you need for your provider service to open ports on your router/modem...

  -Multicast must be enabled
  -Hello enabled for AirPrint (relevant for iOS and Mac OS users)
  -Mac filtering should be disabled
  -Also, make sure that your router's firmware to date if
  necessary
  - The dmz on the router mode and turn it on to the printers IP address: _

  Ports to open are: Eprint and Apps

  Incoming Ports.

  UDP
  80
  443
  ------------------
  Outbound ports

  TCP
  5222
  5223
  -------------------
  Once they are open, you should have no problems connecting to services web eprint on your device.

  I would like to know how it works for you.

  Kind regards

• Sharing printers has stopped working for me. MacBook Air "think" printer is not connected.

  Sharing printers has stopped working for me. I have an Epson Stylus Photo R340 connected by USB to my Mac Mini end of 2012, and until recently, my MacBook Air has been able to print to it. Now, he 'thinks' the printer is not connected. Computers are on WiFi. Both computers have an OS X 10.11.5 now and the latest driver of Epson printer. Printer sharing is enabled in preferences, sharing, and "Share this printer on the network" is checked in the preferences, printers and Scanners. I went through the hoops to remove the printer and add it again on the Mini and the MacBook Air.

  Of course, the Mini prints very well via USB. Someone has an idea (that I have not already tried) how to get the sharing of printers to work again?

  Other sharing services work, such as the file and screen sharing?

• Printer will not connect via USB

  HP lj1022 printer will not connect not not via the USB port after the installation of the new driver upgrade hp lj1020/1022 for Windows 7 (64-bit). Driver seems to install properly until the moment where he is asked to connect the USB cable. Then he hangs up. HP lj 1020 printer appears in the display to the dashboard as the default printer. Computer recognizes the printer as hp printer lj1022 but in another "device not specified Panel when and only when the printer is on and the USB cable is connected." When printing, nothing ever comes from queue.

  Diagnosis is only that something is stuck in the queue and remove the task from the queue, but does not. Diagnostic shows no problem.

  The lj1022 printer accepts data from two other computers, as well on Windows xP and using the same cables. Three other USB ports have been tested on the new Windows 7 computer without results. The USB ports on the Windows 7 computer accept keyboards, mouse and flash memories wireless dongle without problem. The Windows 7 computer also sends data to a printer wireless with no problems.

  Hi Rmhodgson,

  Run the following utility below.

  http://support.HP.com/us-en/document/c02073861

• Brother HL2170W printer driver not connect with preferences, printers, adding a printer.  OS El Captain 10.11.3

  My Brother HL2170W printer has suddenly stopped working as my mac wasn't connection-one day perfect and then not next.  I deleted and reinstalled the driver, but the El Captain does not see the printer, when I click on printers and add a printer, that nothing is there.  I tried to restart and reload the driver, nothing works.  As a first step, that the message was that this printer is not connected, I tried to wake up with multiple uplugging and plug and reboots and finally remove the printer.  Then reinstalling didn't work and I'm totally stuck.  How can I get this printer to be visible and connected?

  The display of a network in the add a printer printer relies on the Hello Protocol. For a printer not to be shown then it seems indicate a problem with the Bonjour service. A workaround solution is to create a printer using the IP address of the printer. There you have to learn the address IPv4, the printer uses which can often be found by printing a page of configuration via the control panel printers. Once you have this information, you can choose to add a printer and with the default view, click the icon of intellectual property. You can then enter the IPv4 address and set the Protocol to HP Jetdirect-Socket. You can leave the field empty queue and change the name of the IPv4 address to something meaningful, like brother HL2170W. The last step is to select the support brother HL2170W PPD menu use. With this set of information, you can press on the printer to add to complete the creation of the printer, and then print a document to test.

• Photosmart 6510 "the printer could not connect to the server.

  Hi all.

  Just try to find this sorted hope someone can help.

  I am able to print irelessly of all our devices with no problems at all.

  However, when I click on the control panel applications he repeats me "the printer could not connect to the verification of the server of the internet connection and try again or enter a proxy address.

  I use an Imac with airport wifi router.

  Doing a search in the forums and on the manuals troble shooting pages, nothing seems to work.

  Thanks in advance.

  Let's define an external static IP and DNS address for the printer:

  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). Yours is 10.0.1.2 a.200.  We use 10.0.1.220 for your printer.
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Enter the IP of your router (on the Page of the Network Config) for the gateway.
  -Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  -Click 'apply '.

  Now, stop the router and printer, start the router, wait, and then start printing.

  After that, you will have to redo 'Add printer' using the new IP address.

• HP 1022: my HP 1022 was working fine all of a sudden I get a message "your printer is not connected" HELP

  I have a Mac my HP 1022 was working fine all of a sudden I get a message "your printer is not connected" HELP

  check the Cable Connection, if you have another pc conect printer to it and check if everything is ok.

• HP 5530 Envy: Would print not; Software reinstalled now printer will not connect

  I printed 2 pages of a document and another need.  When I went back to try to print again, it got stuck and would not take the step to go to HP ePrint.  I tried 2 other times.  Then I cancelled all print jobs 3 and tried to print something different.  Jobs canceled is stuck trying to cancel, and the other document would not print.

  I checked the edits and reinstalled the printer software.  Then I unplugged the printer, and it wouldn't reconnect.

  I uninstalled the software, reinstalled, printer does not connect.

  Restarted the computer, printer does not have to connect.

  I had this problem before, but not for a while.  I guess it's a problem with Windows 10.  I was going to make the resolution of the problems, but it is configured for Windows 8.1.

  I ended up going to the support page for my printer, so the link that you sent in step 3 of solution 1.  I looked through the help desk, but they do not have my problem.  Then, from there, I stopped using these steps and went to the software and drivers link to see if something was missing.  It shows all of the software I have access to, but it is not very clear from this first page on what I actually need to add.  I downloaded the HP Printer Wizard and follow these steps, and now my problem is solved.  However, at the end of step 2, he said that if my printer was connected to the radio, I should stop troubleshooting.

  As I said before, it was not a matter of my printer is not not on my wireless connection.  When I double click the icon of the printer front and selected 'add a new printer' he would not this process.  The wireless never disconnected.  The rest of my computer just not see it.  While I was with the installation wizard, he says that most of the drivers were there but some elements were not, so that solved the problem.

  Thank you for your help.  Although not exactly what I asked, you still have the page that solved my problem.

• Lexmark printer will not connect to the router

  Original title: HELP

  I switched to Fios and now have a new modem/router and I don't know how to get my Lexmark printer to recognize. How can I solve this problem?

  Hello

  Thanks for posting the question in the Microsoft Community!

  The Lexmark printer will not connect to the router/modem.

  Because the problem is with the Lexmark printer cannot connect to the router, I suggest contact you the Lexmark support team in order to get help with this question.

  You can try to get help on the site:

  http://support.Lexmark.com/index?page=productSelection&channel=supportAndDownloads&locale=en&UserLocale=en_US

  If you need any help or if you encounter problems with Windows in the future, let us know and we would be happy to help you.

• HP deskjet 2540: HP 2540 printer will not connect to new router

  Hi, we just changed internet service providers and the printer will not connect to the new router, our HP laptop computer presents the printer in the list of network devices / wireless, but will not accept the password of network to the router when I ask him to connect. Makes me crazy! I have re-installed software etc. to connect the drive and make me anywhere I hope someone can help!

  Dave.

  Replacement/change your wireless router, try here.

  http://www.HP.com/global/au/en/wireless/reconfiguring-system-Help3.html

  Make sure that your router is set to a fixed channel wireless as the 1, 6 or 11, never 'auto '.  Try channel 1 first and then the other one at a time.  Make sure that the printer and the router are spaced at least 5 feet.

  However, if you have a gateway device (modem + router), all gateway devices are terrible for connectivity and wireless performance.   If this does not work, suggest you put this bridge in full bridge mode device and install your own router of high quality that YOU have full control over.