Printer: My Scanner stopped working after upgrade Windows 10

Hey,.

Finally, I upgraded my Windows 7 to 10 Windows computer and the scanner no longer works. It prints fine, but when I go to open the scanner software, it just opens and says "add a printer". Any help is greatly appreciated.

Bill

Well first of all, did finish just upgrade? If so, you must make sure, that you have all the updates of Windows 10 - just search for "update and recovery", and then click Windows update. Make sure that everything is up to date. You should also completely shut down the computer and restart it at least once before you start troubleshooting.

If you have done these things, and you get the screen asking to add a printer, then the link between 10 Windows and HP full feature software (Printer Wizard) is broken. The best way to recover is to uninstall the software from programs and features and then reinstall it. Go to http://123.hp.com/us/en and look for your model of printer, download the latest version of the free full version software.

If you need more information, see this HP support document: http://support.hp.com/us-en/document/c05212298.

Good luck!

Tags: HP Printers

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