Printers disappear / reappear in the Panel

Hello. My boss has a problem with printers that disappears on his Vista laptop. If it is in our office (or at home) and his ethernet cable is connected, it can see all its printers in Control Panel.
But when he goes to the client's Office and did not a network cable is connected, none of its printers appear in the control panel. All he has to do is to return to our office (or at home), taken in its cable network and printers are visible when it starts.
When its printers are not visible, the only option on the screen is to add a printer. But when he tries to do, it receives the error message: "Spooler Subsystem App stopped working and was closed". I had him start/restart the printer spooler, but it did not help.
But again, whatever he has to do is to return to the office, plug its cable network, the printers will reappear in its control panel and it is capable of printing documents.
In addition, it is Windows Vista service pack 2.
If you can please provide assistance to resolve this, I will appreciate it greatly. Thank you.

Eric_NPG,

In addition to what Imran Chand provided, have hime check sound program anti-virus or firewall. There was a discussion in another forum that they had to make exceptions for printers in the firewall settings or they would disappear.

Rick

Tags: Windows

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