Printing envelopes A9 Photosmart 6515

I get a paper mismatch error on my 6515 when I try to print my A9 envelopes. I followed the troubleshooting HP link nothing helps. I use Word 2010 and have created an envelope size 5.75 "x 8.75" custom as the A9 is not listed in the menu dropdown.

The size is correct about the options for envelopes under shipments.

Any ideas?

I've looked through the support and made the following:

To use a different print driver for printers HP with Windows 7:
1. click on the start menu.
2 click devices and printers.
3. right click on your printer.
4. Select printer properties.
5. click on the Advanced tab.
6. click on new driver.
7. click on next.
8. Select HP in the first list.
9. Select Deskjet 450 in the second.  If the 450 driver is not there, use the Deskjet 990c printer driver.
10. click Next.
11. click on finish.
12. click on apply.
13. click OK to close the window.

No luck.

Tags: HP Printers

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