Printing photos with HP Officejet Pro 8500

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• Failed to get printer email address on Officejet Pro 8500 a A910a

  Hi HP Support!

  I would like to know how I can get the e-mail address of my printer? My printer model is HP Officejet Pro 8500 A910a. Here's my current installation of the printer:

  1. I've already updated its firmware to include the eprint service.
  2. My printer is already connected to the internet via the wireless network connection.
  3. I am able to print documents using the wireless printing functionality.

  Everything is already OK, except that I can't use the print feature Email Address. Whenever I click the button, it says 'the printer could not connect to the server' (note that I have already activated my Web Services printer). He also says that I need a parameter to connect to the printer of proxy server.

  That's my problem. I already looked for my proxy and there is none. I tried to watch using my Firefox browser and the browser I.E via internet options. I even googled 'what is my proxy setting' and the result says 'no proxy server detected' just my IP address.

  Please help me with this. Thank you!

  Hello

  The steps below a usually resolve the problem you are experiencing:
  
  1. unplug the power cord at the back of the printer.
  
  2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).
  
  3. wait 20 seconds, then plug the router (and the modem, if necessary) in.
  
  4. wait for 30 seconds, then plug the printer back and power.
  
  5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.
  
  These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):
  
  1. tap the wireless at the top of the screen of the printer and note the IP address.
   
  2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
   
  3. the printer status page must be open.  Click network in the upper part.
   
  4. click on networking on the left.
   
  5. Select the Proxy settings.
  Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
  If you receive an internal system error, refresh the page until it loads the proxy settings.
   
  6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
   
  7. click on the network address (IP) on the left.
  Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
   
  8. leave automatic IP IP address Configuration.
   
  9 change the DNS address to the manual DNS Server Configuration.
   
  10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
   
  11. click Apply and you should get a success message.
   
  12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

• Support I can't print from my HP Officejet Pro 8500 a

  I have a HP Officejet Pro 8500 a

  It will not print, it keeps saying "lack of alignment."

  I have replaced all the ink cartridges and printheads and it will not print.

  Sheila

  There is a document with the steps to solve a failure of alignment condition.  The document can be found here.

  However, it seems that you can already crossed all troubleshooting of this document.  If you have done all troubleshooting, change cartridges, heads printing, then the next option is going to be the replacement of the product.

  If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

  Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

• longer the officejet work optional paper tray with the officejet pro 8500 a 7410?

  I just bought a HP Officejet Pro 8500 has more. Can I use the papar second drawer of the Officejet 7410 with it?

  Hi tsemaya,

  No, the contacts are different for each unit.

• Print image reversed on Officejet Pro 8500 has e-all-in-one - A910a

  I want to print a mirror image (mirror).  It is possible on the Officejet Pro 8500 has, if yes how?

  To print the mirror image I suggest using a program like paint image editing etc. Flip the image vertically should achieve the results you're looking for. Save the new image if you want to use in the future.

  Good luck!

• HP OfficeJet Pro 6978: Horizontal lines in printing photos on paper photo with HP OfficeJet Pro 6978

  I bought a HP OfficeJet Pro 6978 today and implemented according to the instructions.  I loaded with premium photo paper more HP and proceeded to print a photo from my Mac.  As he came on the printer it has horizontal lines there.  I read somewhere on the forum that it could be a software problem, so I went to my computer to Microsoft and tried to print the same image using OS 7 and the results are the same.

  After reading some of these other forums, I pulled the plug and has waited a few minutes and plugged back in and the problem was solved!

• Set up the Scan to email on Mac with HP Officejet Pro 8500 Wireless

  Anyone know how to find the SMTP server information to set up your email inbox out when setting up scan to email on a Mac?

  Hello Rocgood.

  Please check this document.

  http://support.HP.com/us-en/document/c02914043

  Bravo!

• HP Officejet Pro 8500 has problem with black ink printing

  I have an Officejet Pro 8500 a printer. When I print documents, it will not print anything in black ink. The colors work very well, but just black will not print. The printer says that the black ink cartridge has plenty of ink, and when I shake it, I can say that there is something in there. So, I don't think it's a question of black ink out. Is there a chance that something is blocking the ink out? Any patches for this in addition to the purchase of a new ink cartridge?

  Document here can help solve the black is not printing on your HP Officejet Pro 8500 has.

• Officejet pro 8500 wireless print envelope

  2750 old boy had a slot "envelope" in the output tray to make unique envelopes.  Which was very convenient.  My brand new 8500 had no such "slot" and it seems that I have to remove all of the paper in the tray to put one envelope in!  That makes sense to me, but I'm not just any housing "simple envelope" anywhere!  Is it possible to print one envelope with the officejet pro 8500 wireless without having to use the tray itself?

  Thank you

  DrBillS

  I HAVE THE ANSWER THAT WE ALL NOW!

  If you're like me: I am running Windows 7, using Microsoft Word 2007, and you have the Officejet Pro 8500.

  I just spent the last hour on the phone with a customer service very friendly Rep who tried to help me to print without margins on an envelope. I have try on mail merge and include a return address printed in the upper left corner and a printed stamp sorted in the right corner. Whenever I want to print it would create a margin on the left and right side.

  She thought at first it was a software problem with Microsoft Word 2007, because in his version of Word 2003, she could print borderlessly. But I then created an envelope in Photoshop and tried printing without margins. Once more, it would create a margin on the left and the right that was a little more "5/8 of an inch. In fact, the exact margin size is 0,6875 ".

  Anyone else having the same problem? I'm sure you are.

  HERE'S WHAT YOU SHOULD DO IF YOU WANT TO PRINT WITHOUT MARGINS ON AN ENVELOPE:

  (1) choose a new document in Word 2007, then choose Virgin doc 'LETTER' (no envelope)

  (2) a set of left margin: 0,1875 (Yes it's small!)

  (3) a set of right margin: 1.5

  (4) set the top margin: 2.1875

  (5) also set the bottom margin: 2.1875

  (6) turn the grid if you see your work area.

  The grid can be enabled in the 'View' menu and then select the gridlines check box. If you hold down the 'alt' key, you can move objects (such as text boxes) without having to align them on the grid.

  Create your envelope, then print. Essentially what you are fooling your printer to think you are printing on a letter for an envelope printing in reality. I need to print 1000 at a time, so it was do-or-die because I just bought this printer and love the speed at which it prints in color. especially on the functionality of the project.

  Good luck!

• OfficeJet Pro 8500 A910: printer duplex option forget

  I have the duplex unit installed and that you have used successfully for some time.   Are some time I tried to print double-sided, but the option was not in the print window.  I went into the options of the printer and found that the duplex was not checked.  I checked and was able to print two-sided without problem.

  Some time later I tried again to duplex, and again once the option wasn't there.  I can reset the option, but very shortly after the OS 'forgets' setting.  Basically, I have to do every time I want to duplex.

  This was not always a problem.  It worked fine until a couple of months ago (and Mac OS updates several there).  I have two Macs connected over wi - fi for this printer and Mac have the problem.

  Hey @alhurley,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that you have a few options with the option of double-sided printing associated to your Officejet Pro 8500 all-in-One printer on your computer Mac OSX 10.11. I can help you with that.

  Here's how we should be able to fix this:

  1. Disconnect the USB cable if it is connected.
  2. Click your Apple system and print and Scan preferences icon.
  3. Hold down the command key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Restart your Mac.

  Now connect the USB cable again if you removed previously. Otherwise:

  1. Go to the Apple preferences system, print, and Scan.
  2. Press the button "+" in the lower left corner.
  3. Select your printer from the list.
  4. In the box next to click on Airprint and select your printer from the list.
  5. Click on Add.

  One last thing to do now is click on Apple, updates of the system and all the necessary updates.

  This should fix the duplex printing option. If not then the next step would be to contact Apple as there is something weird is happening with your operating system.

  Please let me know if this solves your problem or if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP officejet Pro 8500 has: print image too large printer cuts the half page out

  My Hp Officejet Pro 8500 has is way big text/image printing and cutting half of the page. How can I fix?

  I've uninstalled and reinstalled the driver, I unplugged and re-plugged, I looked in the settings and do not see where I can change the print size. Any suggestions?

  Hi @lucky33,

  Thank you for visiting the Forums from the HP Support! I see when you print on your HP Officejet Pro 8500 a text is very large, so it prints on several pages. You have tried without success, some troubleshooting steps.

  You try to print a document or an element of a web page? What program or browser you use?

  If you are using a Windows operating system, please try the following:

  1. open an Internet Explorer browser, go to the far right click on the gear icon

  2. Select Print Preview

  3. now along the top, you will see an option to change the size of the page, please make sure that it is set to adjust or 100%.

  4. now, try a test page, the text is expanded?

  Now go ahead and run the HP Print and Scan Doctor:

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Please let me know the results.

• HP Officejet Pro 8500 best has come out very low but the printer works fine.

  I was always able to make great copies.  The quality of the document that I copy is excellent and I've copied before.  Now everything I copy is very low and cannot be read.  The printer works without any problem.

  Hey 1265yankee,

  I see that you have a problem of quality of the copy with your Officejet Pro 8500 (A910) a model-all-in-one.  Have you tried to reset the printer hard and ensured that the device is connected to a wall outlet directly?

  • Unplug the printer while on
  • Unplug the other end of the power cord from the wall jack directly
  • Wait 30 to 60 seconds
  • Plug the unit back to

  Also, take a look at the steps in the document found here.  The document is not directly applicable in the present case, but the steps are the same for your question.

  Let me know how it goes.  If this does not solve your problem, then I have the steps to perform a factory reset on this product to see if an internal reset will be able to get the device to work as expected.

• OfficeJet Pro 8500 WIreless. Change print heads

  try to change the officejet pro 8500 wireless print heads.  Can't find existing print heads.  Press on * does not.  Have turned machine off and restarted the procedure - once again I can't locate heads.  My machine seems to have located differently than in the manual or video print heads.  Help, please

  miles1938,

  With the Officejet Pro 8500 Wireless ink cartridges are in the lower left front of the printer compartment.  We can access transportation, which maintains the print heads by lifting the scanner from the front, not just the scanner cover.  To move the cart and the print heads to the left so that we can access it, press and hold * key for about 6 seconds.  If the transport is not moving then we can try to move manually.  Click here for references.

• Redirect print jobs queued for Deskjet 2560 for Officejet Pro 8500 a - how?

  Have requests for printing in the print queue of the printer for my temporary HP Deskjet 2560 printer, purchased for interstate use 6 weeks. I am now at home and in print with my Officejet Pro 8500. Should what steps I take? Operating system: Win7 Home Prem SP1. Hardware: Computer laptop Toshiba Satellite T850. Links: laptop wireless-> ADSL router. ADSL router-> printer.

  Thank you.

  What is the Deskjet D2560?  If so you can do the following: click on start, devices and printers, do a right click on your Officejet 8500 a, Printer Ports and properties by using the note which port your Officejet 8500, cancel.  Right-click on the D2500, select "See what's printing", when the window opens click on the printer, then 'Use printer offline' is checked.  Then, do a right-click on the D2500, the properties of the printer, the Ports and the same port that you have found for the Officejet, apply the value of the port.  Then, return to the window 'See what's printing' and uncheck the box 'use printer offline' and if 'Print Pause' line is checked uncheck it as well.

  I installed the driver from the D2500 series on my system and checked that it is compatible with the Officejet 8500 a.