Support I can't print from my HP Officejet Pro 8500 a

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• Failed to get printer email address on Officejet Pro 8500 a A910a

  Hi HP Support!

  I would like to know how I can get the e-mail address of my printer? My printer model is HP Officejet Pro 8500 A910a. Here's my current installation of the printer:

  1. I've already updated its firmware to include the eprint service.
  2. My printer is already connected to the internet via the wireless network connection.
  3. I am able to print documents using the wireless printing functionality.

  Everything is already OK, except that I can't use the print feature Email Address. Whenever I click the button, it says 'the printer could not connect to the server' (note that I have already activated my Web Services printer). He also says that I need a parameter to connect to the printer of proxy server.

  That's my problem. I already looked for my proxy and there is none. I tried to watch using my Firefox browser and the browser I.E via internet options. I even googled 'what is my proxy setting' and the result says 'no proxy server detected' just my IP address.

  Please help me with this. Thank you!

  Hello

  The steps below a usually resolve the problem you are experiencing:
  
  1. unplug the power cord at the back of the printer.
  
  2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).
  
  3. wait 20 seconds, then plug the router (and the modem, if necessary) in.
  
  4. wait for 30 seconds, then plug the printer back and power.
  
  5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.
  
  These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):
  
  1. tap the wireless at the top of the screen of the printer and note the IP address.
   
  2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
   
  3. the printer status page must be open.  Click network in the upper part.
   
  4. click on networking on the left.
   
  5. Select the Proxy settings.
  Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
  If you receive an internal system error, refresh the page until it loads the proxy settings.
   
  6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
   
  7. click on the network address (IP) on the left.
  Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
   
  8. leave automatic IP IP address Configuration.
   
  9 change the DNS address to the manual DNS Server Configuration.
   
  10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
   
  11. click Apply and you should get a success message.
   
  12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

• Mac cannot scan from the HP Officejet Pro 8500

  Hello

  I can print from my computer, but I can't scan to it.

  Printer/Scanner: All-in-one printer, HP Officejet Pro 8500 - A909a.

  Computer: MacBook Air, OS X 10.9.4

  They are connected wireless. I tried an Apple software update - there is none. I tried Printers Scanners & (in system preferences), preview and Capture of Image. None of them recognizes a scanner to my computer.

  Thanks for your help.

  Hi DanSF79,

  Thank you for your answer! I noticed that the Mac recognizes your printer as a generic PCL Laser printer and you are out of ink.

  I recommend the following steps:

  1. Reset the printing system. OS X Mavericks: reset the printing system.
  2. Verify and repair disk permissions. 12.x disk utility: repair disk permissions.
  3. Uninstall the printer. Uninstalling the printer software.
  4. Re-install using the Apple updates. OS X v10.9 Mavericks: installing and using the printer on a Mac.

  Please note: If you are out of ink, I recommend to replace the ink cartridges.

  Hope this helps you and have a great day!

• Printing photos with HP Officejet Pro 8500

  Photos printed in HP Officejet Pro 8500 on glossy paper, does not provide ink and photos of defamation

  Here is what I think happens, 940 inks are pigment based inks. I know not developed photos media says it supports both, but I think you'll have better luck with a medium that is designed just for inks pigmented at base. One of my colleagues suggested looking for photographic support with color lock joint.

• Print image reversed on Officejet Pro 8500 has e-all-in-one - A910a

  I want to print a mirror image (mirror).  It is possible on the Officejet Pro 8500 has, if yes how?

  To print the mirror image I suggest using a program like paint image editing etc. Flip the image vertically should achieve the results you're looking for. Save the new image if you want to use in the future.

  Good luck!

• How can I find unused since my Officejet Pro 8500 ink cartridges?

  My Officejet Pro 8500 had a leak of ink all over the floor and my office yesterday morning when I first turned on.  When I opened the top to check the printheads, I discovered all ink inside the printer.  I think we just need recycling.  My problem: I have 5 UN-opened of HP #940 ink cartridges.  I would return to HP and get the replacement cartridges for our different printer, but do not have how to find out if this is possible.

  Hello @JoAnne2015!

  Thanks for posting on the HP Forums!

  Sorry to hear about the leakage of ink in your printer.  To do any kind of exchange of ink with HP I recommend to contact our hotline.  Please follow this link www.hp.com/contacthp/ enter your product number, select your product, scroll down and fill out the form. Will then give you a case number and a phone number / reference to give the agent who answers your phone call.

  Thanks again for posting on the HP Forums and have a great day!

• OfficeJet Pro 8500 A910: printer duplex option forget

  I have the duplex unit installed and that you have used successfully for some time.   Are some time I tried to print double-sided, but the option was not in the print window.  I went into the options of the printer and found that the duplex was not checked.  I checked and was able to print two-sided without problem.

  Some time later I tried again to duplex, and again once the option wasn't there.  I can reset the option, but very shortly after the OS 'forgets' setting.  Basically, I have to do every time I want to duplex.

  This was not always a problem.  It worked fine until a couple of months ago (and Mac OS updates several there).  I have two Macs connected over wi - fi for this printer and Mac have the problem.

  Hey @alhurley,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that you have a few options with the option of double-sided printing associated to your Officejet Pro 8500 all-in-One printer on your computer Mac OSX 10.11. I can help you with that.

  Here's how we should be able to fix this:

  1. Disconnect the USB cable if it is connected.
  2. Click your Apple system and print and Scan preferences icon.
  3. Hold down the command key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Restart your Mac.

  Now connect the USB cable again if you removed previously. Otherwise:

  1. Go to the Apple preferences system, print, and Scan.
  2. Press the button "+" in the lower left corner.
  3. Select your printer from the list.
  4. In the box next to click on Airprint and select your printer from the list.
  5. Click on Add.

  One last thing to do now is click on Apple, updates of the system and all the necessary updates.

  This should fix the duplex printing option. If not then the next step would be to contact Apple as there is something weird is happening with your operating system.

  Please let me know if this solves your problem or if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• HP officejet Pro 8500 has: print image too large printer cuts the half page out

  My Hp Officejet Pro 8500 has is way big text/image printing and cutting half of the page. How can I fix?

  I've uninstalled and reinstalled the driver, I unplugged and re-plugged, I looked in the settings and do not see where I can change the print size. Any suggestions?

  Hi @lucky33,

  Thank you for visiting the Forums from the HP Support! I see when you print on your HP Officejet Pro 8500 a text is very large, so it prints on several pages. You have tried without success, some troubleshooting steps.

  You try to print a document or an element of a web page? What program or browser you use?

  If you are using a Windows operating system, please try the following:

  1. open an Internet Explorer browser, go to the far right click on the gear icon

  2. Select Print Preview

  3. now along the top, you will see an option to change the size of the page, please make sure that it is set to adjust or 100%.

  4. now, try a test page, the text is expanded?

  Now go ahead and run the HP Print and Scan Doctor:

  -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

  Please let me know the results.

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• HP Officejet Pro 8500 has problem with black ink printing

  I have an Officejet Pro 8500 a printer. When I print documents, it will not print anything in black ink. The colors work very well, but just black will not print. The printer says that the black ink cartridge has plenty of ink, and when I shake it, I can say that there is something in there. So, I don't think it's a question of black ink out. Is there a chance that something is blocking the ink out? Any patches for this in addition to the purchase of a new ink cartridge?

  Document here can help solve the black is not printing on your HP Officejet Pro 8500 has.

• I have a samsung s3 android. How can I print from my hp wireless printer? How to intsaller it?

  I have a samsung s3 android. How can I print from my printer hp DJ3525 wireless? How to intsaller it?

  Hello

  Please use the following application:

  https://play.Google.com/store/apps/details?ID=com.HP.Android.print & hl = in

  (Note: you printer must support this otherwise it will not work).

  Good luck.

• My computer is a HP Pavilion slimline and my printer is a Dell 968. I can't print from my computer, are these compatible?

  My computer is a HP Pavilion slimline and my printer is a Dell 968.  I can't print from my computer, are these compatible?

  Hello

  ·         What happens when you try to print?

  ·         You get an error message or code?

  Your Dell 968 printer is compatible with Windows 7, check out the link:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/search.aspx?l=en-us&type=hardware&s=Dell%20Printer%20968%20

  Method 1:

  Try to install the latest driver on the Dell site and check if it helps:

  http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R241825&SystemID=PRN_ALL_A968&servicetag=&os=WV64&osl=en&deviceid=15344&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=40&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=349071

  Method 2:

  Follow the steps in troubleshooting section and check if that helps:

  Printer in Windows problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

• I can't print from my computer to the HP 8500 printer. Printer is offline and cannot get online

  After a storm, my HP Officejet Pro 8500 A909n Series, I am not able to print from my computer to the printer.  I am able to copy and send a fax, but not able to do anything else.  I get a message that the printer is offline and what to do, but not be able to change it to online.   Help, I need advice and guidance

  Hello

  What operating system do you work?

  You can try the following methods

  Method 1:

  Problem: The printer is offline.

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02221706&tmp_task=solveCategory&LC=en&DLC=en&cc=us&site=null&product=3737195&key=null#N4586

  Method 2:

  The new status of the printer is "offline" after you remove a print queue and then restart a Windows computer

  http://support.Microsoft.com/kb/2027593

• How can I print from the samsung galaxy tab 10.1?

  I have a samsung galaxy tab 10.1 and I recently bought a printer Photosmart HP 6510. Both are in the wireless network but I can't print from my tablet. Anyone have any suggestions?

  Hello

  You can print using HP ePrint home & Biz, from the Google game store available:

  http://support.HP.com/us-en/document/c02775166

  Kind regards

  Shlomi

• I can't print from my laptop or desktop

  I have original plugs so I can use my laptop away from my router. I thought that was the reason why the laptop suddenly had a fit irritate & stopped printing. Now I can't print from my office either. Firefox continues to send me apologetics messages saying he has embarrassed it does not work, but seems not to do something. I checked the configuration and everything seems fine.
  A clue may be that I get something about XPS documents whatever they are?

  Yes it of true - cut for at least a minute, then turn it back on. I get a very similar problem with mine, and reboot the router always does the trick, hope if it works for you.