Problem connecting to internet wireless (Hp elitebook 8440p, windows 7 Professional)

Hello

So this problem seems to be quite common, but in a different way. I read a lot of forums where users when it is unable to turn on their wireless option (via the button on the keyboard) However, I turn it works freely. I have full access to the internet with an ethernet cable, but am unable to connect to wireless networks. I'm a student and my University offers wifi to all buildings of the University, but even though I can access this wifi on my laptop, I can't on my laptop.

I know almost nothing about network connections and Internet / network adapters so I'm sorry if this is a silly question. Please let me know if there is anything I can do to connect to wireless networks.

Thank you
Tom Rowland

Hello Tom,

Thanks for posting your question on the Microsoft community.

Thank you for details on the issue.

This problem can occur because the parameters or corrupt network drivers.

I suggest you to launch network troubleshooting and check if that helps.
Reference:
Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

If this does not help, follow the steps provided in this article, and the check.
Reference:
Wireless and wired network problems
http://Windows.Microsoft.com/en-us/Windows/network-connection-problem-help#network-problems=Windows-7&V1H=win81tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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