Problem display and Directx version

I have a toshiba satellite c660-a200 Core i3

This laptop is like 3 months old and does ' t have any warranty and I had a few questions such as: when I increase the brightness of the fn key combination or the windows control panel... compare more it diminishes and same is the case of decrease (in fact it increases)

Also I don't know what version of directx to install

Please see the pictures for more information

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Hey Ahsan,

Thanks for posting your query in Microsoft Community.

I understand that you get display problems in your system. To determine the version of DirectX on your system, I suggest you to consult the information in the following support article.

How to determine the version of DirectX using the DirectX Diagnostic tool

On the other hand, the display problem could be due to corruption with the graphs in the system. I would suggest trying the following steps and check if the problem persists:

Method 1:

You can try running the troubleshooting of your computer display quality to correct display problems.

Open the troubleshooter of display quality 

Method 2:

Try to follow the steps described in the following link to get the best display on your monitor.

Get the best display on your monitor

For more information, you can read the following article.

Change color management settings

Additional information:

Ways to improve display quality

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Tags: Windows

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    DXError.log

    --------------------
    [10/01/11 16:25:07] module: DXWSetup (Mar 16 2009), file: dxwsetup.cpp, line: 219, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [10/01/11 16:25:07] module: DXWSetup (Mar 16 2009), file: psheets.cpp, line: 472, function: PreinstDlgProc

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    --------------------
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    --------------------
    [10/01/11 16:27:26] module: DXWSetup (Nov 19 2010), file: psheets.cpp, line: 699, function: PreinstDlgProc

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    --------------------
    [10/01/11 16:29:01] module: DXWSetup (Nov 19 2010), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

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    --------------------
    [10/01/11 16:29:01] module: DXWSetup (Nov 19 2010), file: psheets.cpp, line: 699, function: PreinstDlgProc

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    --------------------
    [10/01/11 16:29:56] module: DXWSetup (Nov 19 2010), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

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    --------------------
    [10/01/11 16:29:57] module: DXWSetup (Nov 19 2010), file: psheets.cpp, line: 699, function: PreinstDlgProc

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    --------------------
    [10/01/11 16:37:13] module: DXWSetup (Nov 19 2010), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

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    --------------------
    [10/01/11 16:37:13] module: DXWSetup (Nov 19 2010), file: psheets.cpp, line: 699, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [10/01/11 16:56:45] module: DXWSetup (Nov 19 2010), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

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    --------------------
    [10/01/11 16:56:45] module: DXWSetup (Nov 19 2010), file: psheets.cpp, line: 699, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [10/01/11 18:39:05] module: DXWSetup (Mar 16 2009), file: dxwsetup.cpp, line: 219, function: CDXWSetup::InitInstallEngine

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    --------------------
    [10/01/11 18:39:05] module: DXWSetup (Mar 16 2009), file: psheets.cpp, line: 472, function: PreinstDlgProc

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    --------------------
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    --------------------
    [11/01/11 08:45:06] module: DXWSetup (Feb 4 2010), file: psheets.cpp, line: 472, function: PreinstDlgProc

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    DirectX.log

    10/01/11 16:24:54: DXWSetup: * DXWSETUP *.
    10/01/11 16:24:54: DXWSetup: WinMain()
    10/01/11 16:24:54: DXWSetup: IsIA64(): not IA64.
    10/01/11 16:24:54: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:24:54: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:24:54: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:24:54: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:24:54: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
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    10/01/11 16:24:54: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 16:24:54: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:24:54: dsetup32: IsWow64(): not the Wow64 process.
    10/01/11 16:24:57: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:24:57: DXWSetup: CDXWSetup::DownloadDXUpdate()
    10/01/11 16:24:57: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    10/01/11 16:24:57: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:24:57: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:24:57: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:24:57: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
    10/01/11 16:24:57: DXWSetup: OnComponentProgress(): Phase = 0, = 0 progress
    10/01/11 16:25:07: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    10/01/11 16:25:07: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    10/01/11 16:25:07: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 16:25:07: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:25:07: DXWSetup: CDXWSetup::InitInstallEngine()
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    10/01/11 16:25:07: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    10/01/11 16:25:07: DXWSetup: WM_APP_ENDDOWNLOAD
    10/01/11 16:25:14: DXWSetup: CDXWSetup::~CDXWSetup()
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    10/01/11 16:25:16: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 16:25:16: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
    10/01/11 16:27:16: DXWSetup: * DXWSETUP *.
    10/01/11 16:27:16: DXWSetup: WinMain()
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    10/01/11 16:27:16: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:27:16: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:27:16: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
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    10/01/11 16:27:16: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:27:25: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:27:25: DXWSetup: CDXWSetup::DownloadDXUpdate()
    10/01/11 16:27:25: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    10/01/11 16:27:25: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:27:25: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:27:25: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:27:25: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
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    10/01/11 16:27:26: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:27:26: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 16:27:26: DXWSetup: CDXWSetup::InitInstallEngine()
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    10/01/11 16:27:26: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    10/01/11 16:27:26: DXWSetup: WM_APP_ENDDOWNLOAD
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    10/01/11 16:27:39: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 16:27:39: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
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    10/01/11 16:28:56: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:28:56: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:28:56: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:28:56: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
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    10/01/11 16:28:56: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 16:28:56: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:29:01: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:29:01: DXWSetup: CDXWSetup::DownloadDXUpdate()
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    10/01/11 16:29:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:29:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:29:01: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:29:01: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
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    10/01/11 16:29:01: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    10/01/11 16:29:01: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    10/01/11 16:29:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:29:01: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 16:29:01: DXWSetup: CDXWSetup::InitInstallEngine()
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    10/01/11 16:29:01: DXWSetup: WM_APP_ENDDOWNLOAD
    10/01/11 16:29:12: DXWSetup: CDXWSetup::~CDXWSetup()
    10/01/11 16:29:14: DXWSetup: CreatePropertySheet() returns-9.
    10/01/11 16:29:14: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 16:29:14: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
    10/01/11 16:29:49: DXWSetup: * DXWSETUP *.
    10/01/11 16:29:49: DXWSetup: WinMain()
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    10/01/11 16:29:49: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:29:49: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:29:49: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:29:49: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:29:49: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
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    10/01/11 16:29:49: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 16:29:49: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:29:56: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:29:56: DXWSetup: CDXWSetup::DownloadDXUpdate()
    10/01/11 16:29:56: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    10/01/11 16:29:56: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:29:56: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:29:56: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:29:56: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
    10/01/11 16:29:56: DXWSetup: OnComponentProgress(): Phase = 0, = 0 progress
    10/01/11 16:29:56: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    10/01/11 16:29:56: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    10/01/11 16:29:56: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:29:56: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 16:29:56: DXWSetup: CDXWSetup::InitInstallEngine()
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    10/01/11 16:29:57: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    10/01/11 16:29:57: DXWSetup: WM_APP_ENDDOWNLOAD
    10/01/11 16:30:46: DXWSetup: CDXWSetup::~CDXWSetup()
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    10/01/11 16:30:48: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 16:30:48: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
    10/01/11 16:37:07: DXWSetup: * DXWSETUP *.
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    10/01/11 16:37:07: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:37:07: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll installed files
    10/01/11 16:37:07: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:37:07: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll installed files
    10/01/11 16:37:07: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
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    10/01/11 16:37:07: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 16:37:07: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:37:13: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:37:13: DXWSetup: CDXWSetup::DownloadDXUpdate()
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    10/01/11 16:37:13: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:37:13: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:37:13: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:37:13: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
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    10/01/11 16:37:13: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    10/01/11 16:37:13: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    10/01/11 16:37:13: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:37:13: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 16:37:13: DXWSetup: CDXWSetup::InitInstallEngine()
    10/01/11 16:37:13: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
    10/01/11 16:37:13: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    10/01/11 16:37:13: DXWSetup: WM_APP_ENDDOWNLOAD
    10/01/11 16:37:15: DXWSetup: CDXWSetup::~CDXWSetup()
    10/01/11 16:37:16: DXWSetup: CreatePropertySheet() returns-9.
    10/01/11 16:37:16: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 16:37:16: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
    10/01/11 16:56:38: DXWSetup: * DXWSETUP *.
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    10/01/11 16:56:38: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:56:38: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    10/01/11 16:56:38: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:56:38: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 16:56:38: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
    10/01/11 16:56:38: DXWSetup: DirectX Version: 4.09.00.0904.00
    10/01/11 16:56:38: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 16:56:38: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 16:56:45: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 16:56:45: DXWSetup: CDXWSetup::DownloadDXUpdate()
    10/01/11 16:56:45: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    10/01/11 16:56:45: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 16:56:45: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 16:56:45: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 16:56:45: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
    10/01/11 16:56:45: DXWSetup: OnComponentProgress(): Phase = 0, = 0 progress
    10/01/11 16:56:45: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
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    10/01/11 16:56:49: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
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    10/01/11 18:38:57: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 18:38:57: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
    10/01/11 18:38:57: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
    10/01/11 18:38:57: DXWSetup: DirectX Version: 4.09.00.0904.00
    10/01/11 18:38:57: DXWSetup: Setup Version: 4.09.00.0904.00
    10/01/11 18:38:57: DXWSetup: a newer version of DirectX has already been installed.
    10/01/11 18:38:57: dsetup32: IsWow64(): not the Wow64 process.
    10/01/11 18:39:01: DXWSetup: CDXWSetup::CDXWSetup()
    10/01/11 18:39:01: DXWSetup: CDXWSetup::DownloadDXUpdate()
    10/01/11 18:39:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    10/01/11 18:39:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 18:39:01: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    10/01/11 18:39:01: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    10/01/11 18:39:01: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
    10/01/11 18:39:01: DXWSetup: OnComponentProgress(): Phase = 0, = 0 progress
    10/01/11 18:39:05: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    10/01/11 18:39:05: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    10/01/11 18:39:05: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    10/01/11 18:39:05: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    10/01/11 18:39:05: DXWSetup: CDXWSetup::InitInstallEngine()
    10/01/11 18:39:05: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
    10/01/11 18:39:05: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    10/01/11 18:39:05: DXWSetup: WM_APP_ENDDOWNLOAD
    10/01/11 18:39:11: DXWSetup: CDXWSetup::~CDXWSetup()
    10/01/11 18:39:14: DXWSetup: CreatePropertySheet() returns-9.
    10/01/11 18:39:14: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    10/01/11 18:39:14: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.
    11/01/11 08:44:55: DXWSetup: * DXWSETUP *.
    11/01/11 08:44:55: DXWSetup: WinMain()
    11/01/11 08:44:55: DXWSetup: IsIA64(): not IA64.
    11/01/11 08:44:55: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup.dll
    11/01/11 08:44:55: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup.dll
    11/01/11 08:44:55: DXWSetup: impossible to target the Version on the file C:\Windows\system32\directx\websetup\dsetup32.dll
    11/01/11 08:44:55: DXWSetup: installed files C:\Windows\system32\directx\websetup\dsetup32.dll
    11/01/11 08:44:55: DXWSetup: GetDXVersion(): could not get the RC of the registry string.
    11/01/11 08:44:55: DXWSetup: DirectX Version: 4.09.00.0904.00
    11/01/11 08:44:55: DXWSetup: Setup Version: 4.09.00.0904.00
    11/01/11 08:44:55: DXWSetup: a newer version of DirectX has already been installed.
    11/01/11 08:44:56: dsetup32: IsWow64(): not the Wow64 process.
    11/01/11 08:45:02: DXWSetup: CDXWSetup::CDXWSetup()
    11/01/11 08:45:02: DXWSetup: CDXWSetup::DownloadDXUpdate()
    11/01/11 08:45:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 1, subreport = 0 x 0
    11/01/11 08:45:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    11/01/11 08:45:02: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 2, SubStatus = 0 x 0
    11/01/11 08:45:02: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
    11/01/11 08:45:02: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = % DirectX_Setup %
    11/01/11 08:45:02: DXWSetup: OnComponentProgress(): Phase = 0, = 0 progress
    11/01/11 08:45:06: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0 x 0, Phase = 9, str = % DirectX_Setup %, State = 0x0
    11/01/11 08:45:06: DXWSetup: OnStopInstall(): hr = 0 x 0, str = (null), State = 0 x 0
    11/01/11 08:45:06: DXWSetup: OnEngineStatusChange(): EngineStatus = 0 x 3, subreport = 0 x 0
    11/01/11 08:45:06: DXWSetup: WM_APP_DOWNLOADDXUPDATE
    11/01/11 08:45:06: DXWSetup: CDXWSetup::InitInstallEngine()
    11/01/11 08:45:06: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
    11/01/11 08:45:06: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
    11/01/11 08:45:06: DXWSetup: WM_APP_ENDDOWNLOAD
    11/01/11 08:55:23: DXWSetup: CDXWSetup::~CDXWSetup()
    11/01/11 08:55:26: DXWSetup: CreatePropertySheet() returns-9.
    11/01/11 08:55:26: DXWSetup: C:\Windows\system32\directx\websetup\dsetup.dll files deleted.
    11/01/11 08:55:26: DXWSetup: C:\Windows\system32\directx\websetup\dsetup32.dll files deleted.

    Any help that you can give the question is appreciated. Thank you!

    Hello

    According to me, that your request would be better supprted in community platforms of the pénis.  Here is a link that should point you in the right location.  I hope that this information is beneficial.

    http://www.rigsofrods.com/forum.php

    Thank you

    Aaron
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

  • An internal system error has occurred. Please see DXerror.log and directx.log in your windows folder to determine the problem.

    I just want to play a game that requires the directx version, but I can't install it successfully. These are the logs

    DXerror

    --------------------
    [12/10/14 13:37:23] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Aug2006_xinput_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 13:37:23] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 13:37:23] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 13:41:58] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Aug2006_XACT_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 13:41:58] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 13:41:58] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 14:32:17] module: dxupdate (Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\PROGRA~2\ACTIVI~1\CALLOF~1\Redist\DirectX\Oct2006_XACT_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 14:32:17] module: dsetup32 (Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 14:32:17] module: dsetup32 (Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 14:48:49] module: dxupdate (Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse E:\NEWFOL~1\Dec2006_d3dx10_00_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 14:48:49] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 14:48:49] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 15:08:05] module: dxupdate (Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\PROGRA~2\ACTIVI~1\CALLOF~1\Redist\DirectX\Apr2007_d3dx9_33_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 15:08:05] module: dsetup32 (Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 15:08:05] module: dsetup32 (Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 15:08:06] module: dsetup32 (Jun 2 2010), file: dsinline.h, line: 302, function: DXRemoveFile

    Cannot delete C:\Users\SHOBHIN\AppData\Local\Temp\DX981.tmp.

    --------------------
    [12/10/14 15:08:06] module: dsetup32 (Jun 2 2010), file: inline.h, line: 220, function: CleanUpDirectory

    Cannot delete: C:\Users\SHOBHIN\AppData\Local\Temp\DX981.tmp\infinst.exe that is locked, reason = 5.

    --------------------
    [12/10/14 15:35:40] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Jun2007_d3dx10_34_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 15:35:40] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 15:35:40] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 15:35:41] module: dsetup32 (Mar 30 2011), file: dsinline.h, line: 302, function: DXRemoveFile

    Cannot delete C:\Users\SHOBHIN\AppData\Local\Temp\DXAB8B.tmp.

    --------------------
    [12/10/14 15:35:41] module: dsetup32 (Mar 30 2011), file: inline.h, line: 331, function: CleanUpDirectory

    Cannot delete: C:\Users\SHOBHIN\AppData\Local\Temp\DXAB8B.tmp\infinst.exe that is locked, reason = 5.

    --------------------
    [12/10/14 15:37:57] module: dxupdate (Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\PROGRA~2\ACTIVI~1\CALLOF~1\Redist\DirectX\Aug2007_d3dx10_35_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 15:37:57] module: dsetup32 (Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 15:37:57] module: dsetup32 (Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 15:47:22] module: dxupdate (Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse E:\NEWFOL~1\Nov2007_d3dx10_36_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 15:47:22] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 15:47:22] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12/10/14 15:47:23] module: dsetup32 (Mar 30 2011), file: dsinline.h, line: 302, function: DXRemoveFile

    Cannot delete C:\Users\SHOBHIN\AppData\Local\Temp\DX64DA.tmp.

    --------------------
    [12/10/14 15:47:23] module: dsetup32 (Mar 30 2011), file: inline.h, line: 331, function: CleanUpDirectory

    Cannot delete: C:\Users\SHOBHIN\AppData\Local\Temp\DX64DA.tmp\infinst.exe that is locked, reason = 5.

    --------------------
    [12-10-14 16:35:01] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Mar2008_d3dx10_37_x64.cab. The file is possibly corrupted.

    --------------------
    [12-10-14 16:35:02] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12-10-14 16:35:02] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [12-10-14 16:35:03] module: dsetup32 (Mar 30 2011), file: dsinline.h, line: 302, function: DXRemoveFile

    Cannot delete C:\Users\SHOBHIN\AppData\Local\Temp\DX1FE0.tmp.

    --------------------
    [12-10-14 16:35:03] module: dsetup32 (Mar 30 2011), file: inline.h, line: 331, function: CleanUpDirectory

    Cannot delete: C:\Users\SHOBHIN\AppData\Local\Temp\DX1FE0.tmp\infinst.exe that is locked, reason = 5.

    --------------------
    [12/10/14 17:17:01] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Nov2007_X3DAudio_x64.cab. The file is possibly corrupted.

    --------------------
    [12/10/14 17:17:01] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [12/10/14 17:17:01] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    I am also having this problem.

    I built a new PC and installed Farcry 4 on a cleaning/charge of windows installation. He has not previously installed directx. Installing Farcry 4 mentioned that he was installing directx, however it was very short and im not sure if that actually worked. Anyway, when you try to run the game I got an error on D3DCompiler.DLL having disappeared. Research it's turned out to be a directx error.

    All attempts to update directx (in administrator mode) both using the web Setup program, download files locally, on the album, every single method directx Setup fails with the return to "internal an error" has occurred and to return to the running log file. mine is similar to the above, and it seems that (even when you use the web installer) log file looking for the CD, however, the issue appears to lie with this being "mapped using session" open, please refer to the newspaper below. Please help us?

    Thank you

    --------------------
    [26-11-14 23:12:05] module: dxupdate (Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse R:\Support\Software\DirectX\Apr2005_d3dx9_25_x64.cab. The file is possibly corrupted.

    --------------------
    [26-11-14 23:12:05] module: dsetup32 (Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [26-11-14 23:12:05] module: dsetup32 (Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [26-11-14 23:56:30] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Jun2005_d3dx9_26_x64.cab. The file is possibly corrupted.

    --------------------
    [26-11-14 23:56:30] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [26-11-14 23:56:30] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:12:34] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Aug2005_d3dx9_27_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:12:34] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:12:34] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:15:01] module: dxupdate (Mar 30 2011), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Users\Mike\Contacts\Dec2005_d3dx9_28_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:15:01] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:15:01] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:15:52] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Feb2006_d3dx9_29_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:15:52] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:15:52] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:25:57] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Feb2006_XACT_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:25:57] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:25:57] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:29:36] module: dxupdate (Jun 2 2010), file: dxupdate.cpp, line: 5725, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse R:\Support\Software\DirectX\Aug2006_xinput_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:29:36] module: dsetup32 (Jun 2 2010), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:29:36] module: dsetup32 (Jun 2 2010), file: setup.cpp, line: 1723, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

    --------------------
    [27/11/14 00:30:52] module: dxupdate (Nov 19 2010), file: dxupdate.cpp, line: 5738, function: DirectXUpdateInstallPlugIn

    Has no API: SetupIterateCabinet()
    Error: (1224) - the requested operation cannot be performed on a file with a user mapped section open.

    Impossible to browse C:\Windows\system32\DirectX\WebSetup\Aug2006_XACT_x64.cab. The file is possibly corrupted.

    --------------------
    [27/11/14 00:30:52] module: dsetup32 (Mar 30 2011), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

    DirectXUpdateInstallPlugIn() failed.

    --------------------
    [27/11/14 00:30:52] module: dsetup32 (Mar 30 2011), file: setup.cpp, line: 1727, function: CSetup::SetupForDirectX

    InstallPlugIn() failed.

  • Impossible to update DirectX, error: please visit DXError.log and DirectX.log in your windows folder to determine the problem

    Original title: Directx problems

    I have a computer of Windows 8 and im trying to run a game on steam. Whenever I do it says that I need a Directx says update when I try to install it. AN internal system error has occurred please see DXError.log and DirectX.log in your windows folder to determine the problem. I watched up I don't have much sense of him here, it is

    --------------------
    [11/10/14 09:20:27] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [11/10/14 09:20:27] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [11/10/14 09:22:25] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [11/10/14 09:22:25] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [11/10/14 09:41:52] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [11/10/14 09:41:52] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [11/10/14 09:49:16] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [11/10/14 09:49:16] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [11/10/14 10:04:23] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [11/10/14 10:04:23] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [28-10-14 19:04:26] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [28-10-14 19:04:26] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    --------------------
    [28-10-14 19:59:23] module: DXWSetup (Mar 30 2011), file: dxwsetup.cpp, line: 229, function: CDXWSetup::InitInstallEngine

    Sections are not initialized.

    --------------------
    [28-10-14 19:59:23] module: DXWSetup (Mar 30 2011), file: psheets.cpp, line: 705, function: PreinstDlgProc

    CDXWSetup::InitInstallEngine() failed.

    Thank you

    Hello Peta,

    Thanks for posting your question on the Microsoft Community forum.

    According to the description, I understand that you are not able to install DirectX and get error message: internal system error has occurred please see DXError.log and DirectX.log in your windows folder to determine the problem

    In order to understand the issue more clearly, I would ask that kindly provide me with the following information.

    1. You did changes to the computer before this problem?

    2. Since how long you are having this problem?

    3. The game you are trying to launch in the system?

    I suggest you follow the methods and check if it solves the problem.

    Method 1:

    Click on item below and follow the instructions to install DirectX.

    How to install the latest version of DirectX

    https://support.Microsoft.com/kb/179113?WA=wsignin1.0

    If the problem persists, please follow method 2

    Method 2:

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    https://support.Microsoft.com/kb/929833?WA=wsignin1.0

    Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article explains how to run the tool (SFC.exe) System File Checkerto scan your system files and to repair the missing system or damaged files from Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

    You can also check out the link below.

    Diagnosing basic problems with DirectX

    http://Windows.Microsoft.com/en-us/Windows-8/diagnosing-basic-problems-with-DirectX

    Please answer back with an update on if it solves your problem.

    Thank you.

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    Screen Shot 2015-08-16 at 8.01.21 PM.png

    Screen Shot 2015-08-16 at 8.01.54 PM.pngScreen Shot 2015-08-16 at 8.01.59 PM.png

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    HannahMahassen wrote:

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    Hi subhshy001,

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    Try this if you do not have

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    Thank you, and in what concerns:

    Aziz Nadeem - Microsoft technical support.
    Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think.

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