Problem installation AIR 2.7 on Win7 64-bit

Somehow the air has been uninstalled from my system.  I downloaded 2.7 and tried to install it and I get the following error:

"Sorry, an error occurred.  An error occurred during the installation of Adobe AIR.  Installation may not be allowed by your administrator.  Please contact your administrator. »

Unfortunately, it comes to my home computer, I am an administrator and I don't see all the parameters that should help to install this.  I need to update other software which is dependent on the AIR and who cannot complete because I can't complete my AIR installation.

I tried to run my main user profile, as long as another administrator profile, I put in place.  There is no log created when I run my profile, but there is the other admin profile.

Help, please.

Here is the log:

[2011-06 - 23:21:13:46] Setup starts with version 2.7.0.19480 on Windows Vista x 86
[2011-06 - 23:21:13:46] command line is:
[2011-06 - 23:21:13:46] no installed runtime detected
[2011-06 - 23:21:13:52] raise with altitude
[2011-06 - 23:21:13:52] launching subprocesses with command-line air installer.exe c:\users\kate\appdata\local\temp\air44fb.tmp\adobe - ei
[2011-06 - 23:21:14:02] Setup starts with version 2.7.0.19480 on Windows 7 x 86
[2011-06 - 23:21:14:02] Commandline is: stdio - \\.\pipe\AIR_6692_0 - ei
[2011-06 - 23:21:14:02] no installed runtime detected
[2011-06 - 23:21:14:02] silent departure runtime installation. Installation of runtime version 2.7.0.19480
[2011-06 - 23:21:14:03] installation msi at c:\users\kate\appdata\local\temp\air44fb.tmp\setup.msi with a guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06 - 23:21:14:08] error occurred during the operation of installation msi. starting rollback: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = errorID "1603" = 0]
[2011-06 - 23:21:14:08] restore to install a c:\users\kate\appdata\local\temp\air44fb.tmp\setup.msi
[2011-06 - 23:21:14:08] full restore
[2011-06 - 23:21:14:08] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:14:08] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:14:08] end of Setup with exit code 7
[2011-06 - 23:21:14:17] end of Setup with exit code 7
[2011-06 - 23:21:42:09] Setup starts with version 2.7.0.19480 on Windows Vista x 86
[2011-06 - 23:21:42:09] command line is:
[2011-06 - 23:21:42:09] no installed runtime detected
[2011-06 - 23:21:42:16] raise with altitude
[2011-06 - 23:21:42:16] launching subprocesses with command-line air installer.exe c:\users\kate\appdata\local\temp\air842c.tmp\adobe - ei
[2011-06 - 23:21:42:17] Setup starts with version 2.7.0.19480 on Windows 7 x 86
[2011-06 - 23:21:42:17] Commandline is: stdio - \\.\pipe\AIR_6064_0 - ei
[2011-06 - 23:21:42:17] no installed runtime detected
[2011-06 - 23:21:42:17] silent departure runtime installation. Installation of runtime version 2.7.0.19480
[2011-06 - 23:21:42:17] installation msi at c:\users\kate\appdata\local\temp\air842c.tmp\setup.msi with a guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06 - 23:21:42:20] error occurred during the operation of installation msi. starting rollback: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = errorID "1603" = 0]
[2011-06 - 23:21:42:20] restore to install a c:\users\kate\appdata\local\temp\air842c.tmp\setup.msi
[2011-06 - 23:21:42:20] full restore
[2011-06 - 23:21:42:20] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:42:20] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:42:20] end of Setup with exit code 7
[2011-06 - 23:21:42:26] end of Setup with exit code 7
[2011-06 - 23:21:42:41] Setup starts with version 2.7.0.19480 on Windows Vista x 86
[2011-06 - 23:21:42:41] command line is:
[2011-06 - 23:21:42:41] no installed runtime detected
[2011-06 - 23:21:42:46] raise with altitude
[2011-06 - 23:21:42:46] launching subprocesses with command-line air installer.exe c:\users\kate\appdata\local\temp\air482.tmp\adobe - ei
[2011-06 - 23:21:42:46] Setup starts with version 2.7.0.19480 on Windows 7 x 86
[2011-06 - 23:21:42:46] Commandline is: stdio - \\.\pipe\AIR_4064_0 - ei
[2011-06 - 23:21:42:46] no installed runtime detected
[2011-06 - 23:21:42:46] silent departure runtime installation. Installation of runtime version 2.7.0.19480
[2011-06 - 23:21:42:46] installation msi at c:\users\kate\appdata\local\temp\air482.tmp\setup.msi with a guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-06 - 23:21:42:47] error occurred during the operation of installation msi. starting rollback: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = errorID "1603" = 0]
[2011-06 - 23:21:42:47] restore to install a c:\users\kate\appdata\local\temp\air482.tmp\setup.msi
[2011-06 - 23:21:42:47] full restore
[2011-06 - 23:21:42:47] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:42:47] coming out because of the error: [ErrorEvent type = "error" bubbles = false cancelable = false eventPhase = 2 text = "1603" errorID = 0]
[2011-06 - 23:21:42:47] end of Setup with exit code 7
[2011-06 - 23:21:42:56] end of Setup with exit code 7

Maxence

Hi Elise,.

Could you try the script attached to this post and let me know if this can help?

Thank you

Chris

Tags: Adobe AIR

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