Problem of SX20 Cisco calling the polycom system

Hello

I have a Cisco Tandberg Telepresence SX20 and I am facing a problem with advertising a Polycom video conferencing system.

I n few problems with my SX20 but I participate in a videoconference accommodation on a Polycom system. But when I try to call this system, my Tadnberg SX20 displays a white rectangle with "no video in" and a timer.

My firewall, all ports are open.

What could be the problem?

Thanks in advance

Aurélien P.

Make sure that your SX20 running a recent version of the software (TC7.3.6 or CE8.1.1) and also the end point of Polycom is up-to-date.

We had a lot of problems over the years during the call to devices of Polycom and pretty well all the cases, the question was an older version of the software on the Polycom.

If it's an old VSX Polycom, make sure you're on version 9 (9.0.6.2 recommended) lease, and the Polycom HDX endponts should be at least version 3.1.x (3.1.10 is later).

Wayne
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Remember the frequency responses and mark your question as answered as appropriate.

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