Problem reinstalling product key based on a Dell Windows 8 bios

I recently bought an Inspiron in Windows 8 and I was victim of a particular type of virus which block me to boot windows 8. I can't even to the windows login page. I tried to reinstall using a file ISO bootable windows 8 I found on the net.
During the installation process it asks me to enter a product key, but given the Dell bios based integrated product key how come it is not get it back automatically?

I need a specific dell recovery / install disk, which will retrieve the product key or I'm just something wrong?

Officially, you must contact Dell for a Dell USB/DVD resettlement.

If you live in the United States, you can fill out this form:

http://Lt.Dell.com/lt/lt.aspx?CID=266887&lid=4921161&DGC=SM&DGSeg=DHS&red=301&DURL=https :// www.dell.com/support/diagnostics/us/en/19/nondiagnostichome

If you do not live in the United States, your only choice is to call Support technique Dell.

Tags: Dell Software

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