Problem running on Windows 8 downloadingand mobile Blackberry Desktop Software

Similar Questions

• BlackBerry Desktop Software for Mac 2.3.0 Smartphones

  Recently, I made the mistake of upgrading to the latest version of the Desktop software for Mac 2.3.0 via a command prompt. I use an iMac running 10.5.8, that should be compatible, but the software crashes when as soon as I open it, if my Balckberry Curve 9330 is a hook up or not, the program is consistent that is unresponsive. I uninstalled and reinstalled several times without success, by a new download every time. This may be a moot point because I plan to return soon to a PC, but for now I'm on the Apple and irritated.

  You are right!! The problem is caused by older files to Blackberry Desktop Software DMG that exist in file download to the users and only users perform with OS 10.5.

  Thank you very much!

  http://BTSC.webapps.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB30087

• You have problems with internet tethering using your Blackberry Desktop Software after upgrade to Windows 8?

  Here's the email I sent today to Microsoft. Do you have the same problem? How is - it you haven't solved the problem? Do we not have a work around? Thank you very much!

  Hello

  
  

  Recently, I met this problem since I upgraded my PC from Windows 7 to Windows 8 by shopping online. I can't do internet tethering with my Blackberry 9360 more. I am using Blackberry Desktop Software 7.1.0.32. Here is the error message I get when I click on "Mobile Internet" in the office of the said application

  
  

  
  

  COULD NOT START INTERNET MOBILE

  Failed to initialize of the Mobile Internet.

  
  

  Please check your profile settings and make sure that your radio is turned on. This service could also have been turned off by your mobile service provider or administrator.

  
  

  
  

  Already, I have ensured setting/phone/internet is correct and that the radio is on. In addition, internet endearing is supported by my Smart unlimited BIS Plan.

  
  

  So my friend visited our place and I noticed that he uses his Blackberry 9320 with Globe unlimited BIS Plan for internet tethering in his laptop. It works perfectly fine. And so I used their BB device on our PC and I got the same error as posted above. I then connected his 9320 BB to his laptop (with same Blackberry Desktop Software installed) and it started to work again very well. So, I also tried my BB 9360 on his laptop computer and internet endearing worked!

  
  

  What I've been through, I guess that the problem is not related to the BB Desktop Software I use plan or service that I currently have with my carrier. Obviously, the problem is due to a problem of incompatibility somehow.

  
  

  How to solve this problem? It is important for me to use internet service my phone sometimes because often our connection with Smart Bro is much too slow.

  
  

  I hope I get a response as soon as possible time. Thanks and good luck.

  Hello

  BlackBerry (BB) 9320 and 9360 are compatible with the Windows 8 operating system.

  You can consult the following Microsoft article.

  Compatibility Windows 8 Center:

  BlackBerry 9320: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9320&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

  BlackBerry 9360: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9360%2B&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

  I recommend you to install the software of BB from BB site and check if it helps.

  Download driver blackBerry: http://in.blackberry.com/software/desktop.html?LID=in:bb:software:desktopsoftware & CAL = to: bb:software

  Note: If the problem persists, I recommend you post the same question on BlackBerry forums and check if it helps.

  Communities of blackBerry: http://in.blackberry.com/communities.html

  Keep us informed on the status of the issue.

• BlackBerry Desktop Software was accompanied by a problem and must close

  I downloaded 601_b021_multilanguage.exe and installed. When I try to run it, I get the message:

  BlackBerry Desktop Software has encountered a problem and needs to close.

  EventType: clr20r3 P1: rim.desktop.exe P2: 6.0.1.18 P3: 4cfdab9c
  P4: microsoft.practices.composite P5: 2.0.1.0 P6: 4cfdaa3a
  P7: 12 b P8: 50 P9: sclhiaanmqhkf4zdfpvvwejkphnm1zuj

  My computer is running Windows Xp with SP3

  I downloaded the file again, re-installed and get the same problem.

  Can you help me?

  Hi KuldeepChouhan,
   
   
  Try the steps listed in the article below and check if it helps you to fix the problem:
   
  "BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience. "during the synchronization process
   
  Additional reference on:
  BlackBerry Desktop Software issues fixed in this release

• BlackBerry Desktop Software 8.1 Windows Smartphones

  Blackberry Desktop software does not load in point 8.1 of Windows error message is

  "This application can run on your PC.

  To find a version for the control of your PC with the software publisher.

  '

  This problem has been solved after receive a Windows update yesterday I tried to reload the desktop software and everything is now fully functional

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy

• Problem of Smartphones blackBerry Blackberry Desktop Software 4.1 uninstallation

  I support managers at my office and their Blackberry.  They all use the Blackberry Desktop Software to synchronize with MS Outlook accounts.  I had to give them a more updated version of the desktop software.  I tried to remove the version 4.1 on a particular computer, and he keeps asking for the disk.  (which I did not)  I tried to uninstall by deleting the registry keys associated with Blackberry and files in windows (Research in Motion etc...)  When I installed the version 4.3 on the computer, to the end that he asked for the disc for 4.1 yet.  I cancelled and completed the installation.  I rebooted several times and recorded the dll.  4.3 software will synchronize the Blackberry with the office, however, it appears with a dialog box requesting the cd whenever it syncs.  I need to stop this.  Can someone please?

  Thank you!

  Sandi

  EDIT: Remove personal information

  I was finally able to uninstall 4.1.  Fortunately, I tracked down someone who actually had the 4.1 software installation.  Thanks for all your help. I don't know the combination of measures and to find the software 4.1 is what solved the problem.

  Thnaks

• BlackBerry Smartphones how well the Blackberry Desktop software runs on a Mac

  I have a friend that synchronizes its BB 8830 on his computer. It sound it is considered a passage to a Mac, and I wanted to know how well the BB desktop software runs on a Mac. How would you answer this question?

  Calendars for the BB desktop software and better synchronization with Mac Mail and address book of contacts or it works better with MS Office 2011?

  Thank you very much for the research.

  Hey johnbigbootie,

  Welcome to the community of BlackBerry Support Forums.

  BlackBerry Desktop Software will be able to synchronize, you must make sure that the BlackBerry has OS 4.5 or more and it syncs with Outlook 2011.

• Error 1303 when trying to install Blackberry Desktop Software

  I tried to install the latest version of Blackberry Desktop software (5.0.1) and I can't do it. I get "Error 1303. The installer has sufficient privileges to access this directory: C:\Program Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator. »

  It's my computer and I am the administrator. First, I tried to give me full control permissions. When I first in the properties and on the Security tab, it is verified that I have total control under administrator and under my user permissions. When I click on edit, all the controls disappear. When I try to check, then click on apply, he says that access is denied.

  Under the attributes says that it is "Read only" and it won't let me change that, access is denied.

  Second, I tried to change the ownership of the file to myself, as is said currently "Impossible to view the current owner. Again is says access denied.

  I found another search in folder under C:\Program Files Research In Motion\ query and spin in all the same problems with this set. It doesn't let me open files or delete them.

  Any other suggestions? Thank you!

  Hi reinwilliam,

  This error is due to the privileges of the user account. The 1303 error occurs if-
  The system group does not full control privileges or The Everyone group has full control privileges.

  Given that you have tried the steps to give total control, you can try setting the default Administrator account and check if you can install.

  1. click on the Start button

  2. on the Start Menu, click all programs Accessories followed

  3. in the menu accessories, right click on the option from the command line

  4. in the menu that appears, click on the option "Run as Administrator"

  5. If you have the User Account Control (UAC) enabled, you will be asked permission before the opening of the command line. You simply press the button continue if you are the administrator or insert password etc.

  6. in the command prompt window, type the command net user administrator / Active: Yes and press ENTER.

  7. close the elevated command prompt.

  8. close the session (in the Start Menu) and you will see your new administrator integrated next to your current account.

  9. click the photo icon display built-in Administrator account and connect to it.

  10. then try to run or install the programs and check.

  If you can solve the problem, then create a new administrator account.

  If you are able to resolve the problem, then try again to create a new user.

  For more information, you can view the following link to create the new user account with administrator rights.

  http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile

  If you need help, always then answer back and lets know us the status.

  Hope this information is useful.

  Jeremy K

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• BlackBerry Smartphones XP Pro on computer will not open Blackberry Desktop software

  I was unable to sync my BlackberryTour with Outlook 2010. We run XP Pro as operating system on the computer in question. Different versions of Blackberry Desktop software did not help. They will open the BB Desktop Software (Version 5.0) but will not sync to Outlook 2010 or the BB software charge apparently successfully, but does not open on the computer (Version 7.1). My husband says that he tried in vain all BB Office between the two versions. Any ideas of what to try?

  Well, my problem is solved, thanks to the Blackberry phone support Saturday night. I finally gave up my own and Verizon called and they hooked me up with the support of Blackberry, and the wonderful technician found my problem.

  While they inspected the specification more carefully, I had already realized that although the original desktop provided with my tour software open on my desk, it is not compatible with Outlook 2010. So, who was never going to work for synchronization. Therefore, I uninstalled and deleted this software version (5.0, I think?) of my computer.

  Yet once I downloaded Blackberry Desktop 7.1 software, and even once, it simply does not open on my desk. (I went through the download process, installation, uninstallation and removal and resettlement at least three times). He would always give me a message "installed successfully". But when I clicked on the icon on the desktop, it would show the small icon of hourglass for a fraction of a second, and then, nothing is more product.

  When I'm on the phone with Blackberry tech representative, she was beautiful. We have implemented a 'meeting' so that she could see my computer screen with me. She had me uninstall version 7.1 again, and re-upload it and re - install it while she could be sure it was done correctly, but of course we got the same result I had been do - it would not start.

  We looked around a few things, and then she had me click 'Properties' of the Blackberry Desktop 7.1 software (I think that it's where we were) and don't you know, somehow or another a checkbox was marked for the software running in a 'Windows 95 compatibility mode. Of course that WE have checked this box, we just re downloaded and installed the software.  So we unchecked the box, then the desktop software open immediately and perfectly and I was able to sync with Outlook 2010. How strange is that?

  I had decided that the problem SHOULD be something like a framework, because I did everything properly to download and install the software, and Blackberry says that it is compatible with Outlook 2010 and XP Pro, so it MUST have worked. But I didn't know where to look for incorrect setting and do not think I know if I saw him, necessarily.

  So Bravo for the technician to support for Blackberry phones and thank you, too, for your response.

  Diana Rincon

• Smartphones from blackBerry Desktop Software suspended while "Verification of device application updates... »

  HI -.

  I am running Windows Vista and version 4.7 of the Blackberry Desktop Software.  I am having a recurring problem during synchronization.  As soon as I plug my Blackberry, desktop message software appears: "Verification of the device application updates... ' and it hangs here.

  I tried to restart, reinstall the Desktop software and sometimes it will solve the problem for a few syncs, but it always comes back.

  Help, please!

  Make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

• BlackBerry Smartphones Blackberry Desktop Software 6.0.1 does not not on Win7

  Hello

  I installed the latest version of Blackberry Desktop Software (version 6.0.1) on my laptop that runs Windows 7 (with all latest updates). When I opened the "Desktop Manager", the Desktop Manager it just hangs, does not receive in front of a white screen it shows in the application. I have uninstalled and reinstalled a few times and always does the same thing.

  I cleaned the registry (HKEY_CURRENT_USER\Software\Research to Motion\) after having uninstalled and used CCleaner to clean my system, and the problem still remains.

  Anyone know what could be causing this?

  Thank you

  Hi bifocals

  I reinstalled the operating system and then installed the software blackberry desktop again and its working properly now.

  I also experienced problems with the operating system before reinstalling where I couldn't install win 7 sp1, while he was certainly associated os.

  Thanks for the help.

  Duane

• BlackBerry Z3 im unable to coneect with BlackBerry Desktop Software

  Hello

  I bought blackberry mobile opportunity from a person that there is as much me BBID says I have forgeted ID and password...

  1 problem - I m not able to connect with newly made BBID.

  2 Im not able to use Blackberry link, mixture of Blackberry or BlackBerry Desktop Software

  3. I think I bought stolen Mobile or what to do if yes then I loss my $100...

  4. Please guide me what should I do im not in contact with this person sold me this mobile...

  Hello and welcome to the community!

  There is only a single process that can allow you to bypass the protection functions against theft and the use of this device:

  1. Complete the initial Setup, using the preliminary credentials of BBID
  2. Initiate a security WIPE on the device, using the prior BBID credentials
  3. At startup, create/use your own BBID

  This process is the only way to free association between the device and the prior BBID, allowing to use your own BBID. If you cannot contact the prior owner or they do not know BBID identification information, then your suspicions whether a stolen device could well be accurate. Again, only the process above will remove the unit to your use, and it requires a knowledge of these prior BBID powers... There is no way to get around.

  Good luck!

• BlackBerry Z10 BlackBerry Desktop Software does not support the BlackBerry 10 operating system

  I am wanting to sync the Z10 with my Mac andhave times link BB and BB Desktop Software but the message it gives me is:

  This BlackBerry device running the BlackBerry 10 operating system.  BlackBerry Desktop Software does not support the BlackBerry 10 operating system. Visit www.blackberry.com/support to learn more about how to synchronize your multimedia files, backup and restore data from the camera and more, with your device.

  All software are up to date on Mac and BBZ10

  What should I do?

  You have the two desktop software and link configurΘ for dΘmarrer when a device is connected to your Mac. You must go into the Desktop software settings (I don't remember exactly what to do, but there should be some settings at the top right) and set it to not open when a device is connected. Once you have it set to not open when your phone is connected, make sure that the link is set to open. That should solve your problem.

  Let us know if that helps you.

• BlackBerry Smartphones will be Blackberry Desktop software work on a Mac under El Capitan?

  Hello, I am completely new to BBs and have just received a Bold 9790 I'm happening to synchronize with my Contacts, etc., but it doesn't seem to work with the software.

  If I select USB key when you are prompted, he IS recognized as a USB key, so there seems to be no problem with the connection.

  The software does not launch automatically, even if that is selected in the preferences, and if I manually run the Blackberry Desktop software it won't do anything because he doesn't seem to know that there is a BB connected.

  If the software does not work I will have to try to synchronize another way I guess? This is the contacts I wanted especially well.

  Hope that there is someone out there that can help you...

  R

  Thank you. Although I understand the requirement for end of LIFE, it can leave me and the other a backup dilemma. Fortunately, I have an iMAc under Snow Leopard where I can still use the BB Desktop Manager - but what of everyone? At least BB may provide another way to backup critical information such as Contacts. It almost seems a sneaky way to tell us to get rid of our older BB phones, but still very useful.