You have problems with internet tethering using your Blackberry Desktop Software after upgrade to Windows 8?

Here's the email I sent today to Microsoft. Do you have the same problem? How is - it you haven't solved the problem? Do we not have a work around? Thank you very much!

Hello

Recently, I met this problem since I upgraded my PC from Windows 7 to Windows 8 by shopping online. I can't do internet tethering with my Blackberry 9360 more. I am using Blackberry Desktop Software 7.1.0.32. Here is the error message I get when I click on "Mobile Internet" in the office of the said application


COULD NOT START INTERNET MOBILE
Failed to initialize of the Mobile Internet.

Please check your profile settings and make sure that your radio is turned on. This service could also have been turned off by your mobile service provider or administrator.


Already, I have ensured setting/phone/internet is correct and that the radio is on. In addition, internet endearing is supported by my Smart unlimited BIS Plan.

So my friend visited our place and I noticed that he uses his Blackberry 9320 with Globe unlimited BIS Plan for internet tethering in his laptop. It works perfectly fine. And so I used their BB device on our PC and I got the same error as posted above. I then connected his 9320 BB to his laptop (with same Blackberry Desktop Software installed) and it started to work again very well. So, I also tried my BB 9360 on his laptop computer and internet endearing worked!

What I've been through, I guess that the problem is not related to the BB Desktop Software I use plan or service that I currently have with my carrier. Obviously, the problem is due to a problem of incompatibility somehow.

How to solve this problem? It is important for me to use internet service my phone sometimes because often our connection with Smart Bro is much too slow.

I hope I get a response as soon as possible time. Thanks and good luck.

Hello

BlackBerry (BB) 9320 and 9360 are compatible with the Windows 8 operating system.

You can consult the following Microsoft article.

Compatibility Windows 8 Center:

BlackBerry 9320: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9320&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

BlackBerry 9360: http://www.microsoft.com/en-in/windows/compatibility/win8/CompatCenter/ProductViewerWithDefaultFilters?TempOsid=win8&Locale=en-in&TextSearch=blackberry%2B9360%2B&Type=Both&CurrentPage=0&TotalPages=1&ShowCriteria=0&SortCriteria=Relevance&Compatibility=Unknown&LastRequested=14

I recommend you to install the software of BB from BB site and check if it helps.

Download driver blackBerry: http://in.blackberry.com/software/desktop.html?LID=in:bb:software:desktopsoftware & CAL = to: bb:software

Note: If the problem persists, I recommend you post the same question on BlackBerry forums and check if it helps.

Communities of blackBerry: http://in.blackberry.com/communities.html

Keep us informed on the status of the issue.

Tags: Windows

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