Problem uninstalling Adobe Shadow to install Adobe Edge

I am trying to download and install Adobe Edge inspect CC on my laptop. I had several times the installation fails. The summary of the error I get is:

Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR:

 

-------------------------------------- Summary --------------------------------------

  - 0 fatal error(s), 3 error(s)   

----------- Payload: Edge Inspect CC 1.3.0.0 Edge_Inspect_1_3_LREFJ.msi_1.3 ----------- 

ERROR: The older version of Adobe Edge Inspect CC cannot be removed. Contact your technical support group. 

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: The older version of Adobe Edge Inspect CC cannot be removed. Contact your technical support group. 

 

ERROR: Third party payload installer Edge_Inspect_1_3_LREFJ.msi failed with exit code: 1603 

-------------------------------------------------------------------------------------

I have Adobe installed shadow. I tried to uninstall Adobe Shadow, but in wouldn't uninstall. I received the following error message:

The feature you are trying to use is on a network unavailable resource.

Click OK to try again or enter a different path to the folder containing the installation package 'shadow_r4_win_082112.msi' in the box below.

I tried to move the folder Adobe hidden in the compartment of recycling, but this did not help.

How should I proceed?

Jeff:

Thanks for your help. I found the solution which worked for me on the Adobe Edge forum check here:

http://forums.Adobe.com/message/4852434#4852434

All the best,

Matthew S. Diener

Tags: Adobe

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