Problem while data recovery on laptop

Hi all

My father has a laptop that it runs Windows Vista Edition Home Premium. Last day operating system broke down and I had to recover data and reinstall the system with the installation of the computer DVD. Unluckly the amount of recovered files has been very little, so I tried to save with programs of research, but I couldn't find any reference. After that I gave the computer to a technician, but he said it was impossible to recover the data. Also, I called Microsoft support service but they told me there was a background encryption blocking to access the data. What should I do?

Thank you for your help.

If you formatted your drive and then installed Windows Vista, the drive was wiped out and there is not a way to recover data under Windows.

Dena
Microsoft Answers Support Engineer
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Tags: Windows

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