Problem with Bluetooth and audio playback

Dear Sir

I have laptop Dell latitude E5430 with windows 8.1 installed I successfully add the device LG HBS 730 Bluetooth headset all drivers are installed correctly but the sound playback in from not headphone the sound is still come from speakers computer, and sound reproduction apparatus, it has speakers / headphones and headset communication options. Here are a few shots that I join you for a better understanding.

I'm waiting to hear about the problem

Thank you

Hello Ahmad,

I would like to know some information about the problem so that we can help you better.

Have you tried to connect another Bluetooth device? If so, it worked properly?

Thank you for details on the question and your efforts to resolve.

I also realize the inconvenience that you are experiencing due to problem of Bluetooth. I will definitely help you.

This problem can occur because corrupt driver Bluetooth and settings.

I would suggest trying the following methods and check if it helps.

Method 1:
Please run this Microsoft fixit and check.
See this link:
http://aka.Ms/diag_device

If this does not help, use method 2.

Method 2:
Please Update Bluetooth and audio drivers from the following link and check the number.
Reference:
http://www.Dell.com/support/home/us/en/04/product-support/product/latitude-E5430/drivers/Advanced?OS=w764

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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