problem with email

He can't get the email to open. Windows 7

Sheila

What kind of email?  You use a browser to get your mail or an email client?

The first step in troubleshooting is to clear browser cache/cookies.      
For the Internet Explorer browser: press CTRL + SHIFT + DELETE, and then click on remove
For Google Chrome: Simultaneously press CTRL + SHIFT + DELETE, and then click clear browsing data
For Firefox: Press CTRL + SHIFT + DELETE, and then click clean now
(other browsers are similar)
If you clear the cache is not help meet these.
You access your e-mail via a web browser or e-mail client?

You have problems to access other accounts on the same computer?

The same problem exists when you use a different browser?
The problem persists on other computers?
 

Wanikiya & Dyami-team-zig-zag.

Tags: Windows

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