Problem with installing an app that requires internet

Whenever I try to install the torch using a wi - fi connection, it takes almost 7 min, then he said: "we could not all facilities due to internet related problems. What do you propose, I do with my settings, because when I dissable: use the proxy. It disconnects completely my browsers.

Hello

When you use connection proxy to connect to the Internet, then you will not be able to use all the apps. This is the reason why you're not able to install apps. I suggest to disable the proxy and then try to install the app and check if it helps.

You can also try the steps in the Microsoft Help article and check if it works for you.

Why can't find or install the application on the Windows Store?

http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

For more information, you can consult the following Microsoft Help article.

http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-app

Please reply with the status of the issue, so that we can confirm that the issue is resolved.

Tags: Windows

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