Problem with pastel 7__ and window

When I want to do a backup I get the following error
A problem caused this program blocking interact with Windows.

Signature of the problem:
Problem event name: AppHangB1
Application name: Partner2009.exe
Application version:
Application timestamp: 4ac45861
Hang Signature: ad81
Hanging Type: 521
OS version: 6.1.7600.
Locale ID: 7177
Signing of additional blocking 1: ad815fdf18d937580ad0b4b7f074cde9
Signature of blocking additional 2:8344
Signing of additional blocking 3: 834406d987a41ac1ffad9e80b04156da
Signing of additional blocking 4: ad81
Signing of additional blocking 5: ad815fdf18d937580ad0b4b7f074cde9
Signature of blocking additional 6:8344
Signing of additional blocking 7: 834406d987a41ac1ffad9e80b04156da

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Because the software is originally from the backup fails, try to run the windows backup utility by putting the system in a clean boot state which charges 7 by using a minimal set of drivers and startup programs to eliminate software conflicts.

1. sign the computer by using an account with administrator rights.
2. click on start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
3. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
4. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.
5. click OK and then click on restart.
Once the computer restarts, run the backup. It should go with success this time.

At the end of the backup, follow these steps to reset the computer to start as usual:

1. click on start, type msconfig.exe in the start search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
2. on the general tab, click the Normal startup option, and then click OK.
3. When you are prompted to restart the computer, click on restart.

For reference, see this link:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

This should be it.

Kind regards

Shinmila H - Microsoft Support

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Tags: Windows

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