Problems with Synaptics Trackpad, and Windows 8

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  Welcome to the HP support community @gouch3.

  I understand that you have a problem with the keyboard and the touchpad on your laptop from HP 15.

  Have you tried to use a keyboard external and mouse at all?

  Have you tried to go to Safe Mode to see if the problems persist in there?

  Have you tried to perform a material or forced reset Reset?

  Did you do a test of material?

  Have you updated your drivers?

  gouch3 wrote:

  ... Is there something I can do? What is the problem caused by Windows 10 or the computer? Should I restore it to Windows 8.1? Everything worked great til last weekend, I don't know what that was.

  It could be a driver problem to be able to look at that for you, I need your model number. I wish I could give you an answer or not, but at this point without the troubleshooting results and the model number, it is difficult for me to say.

  I can say that if everything works in point 8.1 of Windows without problem, the driver TROUBLESHOOTING is a great place to start. Please try to follow these steps for the keyboard and the touchpad of troubleshooting:

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  • Search results, open Device Manager.
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  • Restart the laptop twice.

  Touchpad:

  • Type of research, "Device Manager."
  • Click on Device Manager,
  • Expand mice and other pointing devices.
  • Right click on the TouchPad,
  • Click on uninstall.
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  • Reinstall the TouchPad card.

  I found a document of troubleshooting for you to try also called Portable keyboard troubleshooting. Please be sure to follow the steps described in this document.

  The best document I have for TouchPad problems is the use and troubleshooting of the TouchPad and ClickPad document. 

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  With great appreciation for your time,.
  Damaya

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